Can someone explains how the productivity works? I picked three different OPU & DU orders at the same time one one three tier... but productivity says I only did 9 an hour....
*EDIT* Never mind, it updated to 60 per hour.
Jump on the line and help til it comes off the truck? That's about the only way to speed up finding it.
If I force close the epick app, does the cart pause or is it still considered "in progress"?
The STL was all excited when the productivity metric came out. But really it's a bogus metric if you pay attention to it and encourages inefficient action. Anyone that goes into a paused cart is associated with that cart so you could be picking 5 carts at a fast rate but if you go into a cart that's been sitting there for 4 hours and the last person looked at every item in the cart the time is also going to be on all the people. It doesn't matter whenever that cart gets finished that's when the metric gets applied.
Example TM1 paused a pick for tomorrow cart at 10PM on day A. TM2 comes in at 6AM on day A+1 sees a cart and scans it skipping all items because they see they are all softlines and doesn't want to pick softlines. So 2PM on day A+1 comes around and LOD sees a paused cart and had TM3 finish the cart.
On day A at 11:50PM
TM1 showed a speed of 70.
On day A+1 at 8:00AM
TM1 is off no speed recorded
TM2 showed a speed of 130
On day A+1 at 2:00PM
TM2 leaves still shows a speed of 130
TM3 has no pick speed
On day A+1 at 4:00PM
TM1 is off but shows a speed of 30.
TM2 now shows a speed of 15.
TM3 shows a speed of 5.
So in my district TMs tend to skip through what they need to pick to be able to keep an eye out for it on endcaps. This means that instead of a TM getting a rate of 70-150 per hour it shows a rate of 30-50 per hour the reason being the backroom locations are picked using the pathing that is provided so from the time you see the item to the time you pick it is relatively small, but depending on the floor locations you may have cycled through your list at least once or twice to get things to lessen steps. If you're doing softlines you're probably in the low 20s.
If on the other hand you just follow the pathing you're probably doing more steps but your rate appears better, however if you have a cart that's all backroom locations you're going to have a rate that appears super fast too. Or say you have all backroom locations except 3 you'll still have an exaggerated time. A better rate would be to separate out the backroom speed from the floor speed so you can see if someone's taking a long time in the backroom, which could be getting a Wave or it could be talking in a group, or maybe you have multiple backrooms so it's going to deal with time differently for that. Also if you're skipping over the backroom location there's probably a good reason like the label needs to be replaced or the product is behind the unload process and those are the carts that should maybe flag an alert. Personally I'd rather be able to click on an "in progress" cart to see how many tasks they started with and how long the cart has been active.
@mobilelady
I'm almost 100% certain that the time for pack is from when the item has been seen so if your doing nothing but items labeled started your time will be slow. But if you're packing your own cart and have everything split by collate on the cart your apparent rate will be close to 150, because after you scan the collate nothing else pops up, but if everything is in location SHPPP01 then you have a lot more lag time between ending the scan and starting the next collate scan process.
When you hard close the cart is still in progress, but that timer is still counting.