I mean, that does seem to be the goal of the account...
Since the topic is relevant to holiday wildness, I'll say that I will walkie for somebody to help the guest if it's not a simple question I can answer on the fly. Being rude off the clock is a no-no, you're still on Target property in Target gear, so you are still representing Target and can be held accountable for it. Not worth being a jerk, you can always apologize or be nice about it.