Archived Guests throwing their full handbaskets at you to dig in.

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I don't mind when guests leave their items in a handbasket. It allows me to pick out what I want to scan and bag similar items together.

What I hate is when guests unload their carts and mix up items. They'll put a couple food items, then chemicals, then chemicals, then food, then clothes, then food, etc and I can't scan/bag similar items. When I put the bag off to the side to wait for more items, the guest just grabs it and complains that isn't full.
 
I don't have a problem with guests not unloading their baskets, but if they start with their ridiculously idiotic bagging preferences I'll make a point to inform them that unique (said with emphasis) bagging requests are much easier to handle if the basket is emptied and spread onto the belt.

As for reaching into bags for returns/exchanges, HELL NO. Your bag is getting dumped onto the desk I don't even care. I refuse to reach into your moist smelly bag and fish out your expired receipt and god only knows what else.
 
paidtosmile said:
As for reaching into bags for returns/exchanges, HELL NO. Your bag is getting dumped onto the desk I don't even care. I refuse to reach into your moist smelly bag and fish out your expired receipt and god only knows what else.
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YES!!

I hate it when guests TIE the bag shut and you have to rip it open to the merchandise. I actually once at my previous service desk gig, had a customer get mad me for ripping the bag open. She said, "HEY! I wanted to keep that!!" She was actually so mad she called my manager over for being "disrespectful to her belongings." She just offered the customer another plastic bag.

I also hate it when guests leave the receipt in the bag. "I'd be happy to do this return, I just need your receipt." and they nastily say 'it's in the bag.'
 
I am too short for that. The basket gets dumped. I also put the clothes down and just look at them. I usually only back up in the front. Not sure what they expect me to do with the other clothes while I am ringing them up. Hang them in my bottom lip? I hate when they want me to hand them the bags over the card machine. And then barely extend their hands. Not happening. I put them on the end wrap.
 
I rarely use a handbasket when shopping at Spot...but I will admit I usually just sit on the conveyor and don't unload it . Now, if I am using a handbasket, I am buying that much to begin with. I never really thought of it as me coming off as being lazy or disrespectful to the cashier. I am respectful to everyone at Spot or anywhere else that I shop at. I guess I am guilty of just not thinking about it .....now I know.
 
I leave my stuff in it, cause we put them on the end of the register, the GSTL\GSA gathers them up off the lanes. It keeps other guests from stacking them on the floor.
 
When I buy things I put them on the belt, out of the basket (heavy stuff excluded obviously, but that'll be positioned with barcode facing the cashier side), sorted by how they're bagged. When I return things I hand my receipt to the GSTM instead of leaving it in the bag, or taping it to the damn merchandise.

You can extrapolate my opinions of guests who don't do these kinds of things. It's common courtesy.
 
mrknownothing said:
If I use a basket, I always unload it and leave the empty basket on the belt.
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In my store, that's worse than just leaving your stuff in the basket. Because if you've gone through the trouble of taking it out of the basket, why in the world not just drop it on the floor in front of the lane with the other baskets? At least if you don't empty it, I can just classify you as lazy.

If the basket isn't emptied or is left on the belt, then my cashier is stuck figuring out what to do with it. It's a safety hazard to put it by their feet, and if there is a cashier behind them, it may not be possible to step back and put it in the pile at the end of that lane. Or the cashier is able to walk around and put it in the front of the lane with the other basket, raising the question of why the guest didn't just do it themselves to begin with.
 
Retail Girl said:
mrknownothing said:
If I use a basket, I always unload it and leave the empty basket on the belt.
Click to expand...

In my store, that's worse than just leaving your stuff in the basket. Because if you've gone through the trouble of taking it out of the basket, why in the world not just drop it on the floor in front of the lane with the other baskets? At least if you don't empty it, I can just classify you as lazy.

If the basket isn't emptied or is left on the belt, then my cashier is stuck figuring out what to do with it. It's a safety hazard to put it by their feet, and if there is a cashier behind them, it may not be possible to step back and put it in the pile at the end of that lane. Or the cashier is able to walk around and put it in the front of the lane with the other basket, raising the question of why the guest didn't just do it themselves to begin with.
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When I cashed, I preferred to have an empty basket on my belt than a full one or having the guest put it on the floor. We were always told not to allow baskets to be stacked on the floor. We would stack empty baskets on the end counter, where they could easily be collected by a passing GSTL, cart attendant, or unoccupied cashier.
 
The end counter is the only place we have to put the bags for guests. If we put a basket there, it takes up the entire space, and then what? So yeah, our baskets have to go on the floor at the front of the lanes.
 
it is rather tempting to say to the guests who hand me a full basket without emptying it "do you really expect me to stick my hand in the unknown?" now I am not stupid but I will politely say " is their anything fragile in there?" If they say no I will respectfully start to flip the basket over.
 
i hate it when people just set the basket down, especially if they do have personal items in it (keys, phone, ect.) i had a guest just set the basket down and as much as dont like it i did unload it, the guest after him also had a hand basket but she unloaded it and took the basket with her. the second guest was from out of the country and she said that in her home town that casheirs would refuse to take things out of the basket for you
 
I had a guest empty her basket out with one hand, since she was holding her baby in the other, and she forgot to take her keys out of it. She was very grateful when I noticed and handed them to her.
 
I had a guest throw a debit card at me today in the pharmacy. I asked if she was picking up and she said "Yes" and points at the card. I figure she wants me to get the name off the card and it's a generic "Visa gift card" so I ask for her name and she snips "It's ON the card". So I pick it up, look at it again, and say "I don't believe we've filled anything for 'Visa Gift Card' recently". She snatches it back and says "Oh, that's the wrong card and throws the next one on the floor. I just left it there and asked for her name, saying "I can't read things on the floor" When I retrieved her bag, I then picked up her card, tossed it back on the counter and told her to swipe it on the card reader. Sorry, you're going to throw shit at me, you're not going to get any pleasantries from me.
 
my city banned bags. we get two great type of guests. ok let me uncover a crapload of stuff till you can bag it. you're not allowed to put it anywhere else other than your small area and its your fault.

or they have shit in their bag and they need you to refill.
 
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