Is it possible that an ETL from hell doesn’t give a damn to be aware if her workers are disabled or not?
There are a number of options, some worse that others.
1) You could be absolutely right.
She doesn't have any desire to know if someone has a disability.
Knowing that means she has to show some amount of empathy and decency.
She has work to do and doesn't have time for that. Plus, it would add to her workload if they need any kind of accommodation.
So she intentionally does not want to know.
2) She had close family that has a disability (or they do) and they do just fine (or they would prefer nobody know about it).
So she filters everything about disability through that experience.
She doesn't care that the way each person deals with their disabilities and their needs for dealing with are radically different.
Her experience, while valid for her, cannot be applied universally to everyone but she's doing it anyway.
3) The very idea of disabilities makes her extremely uncomfortable and she rather not deal with it at all.
This one is super tough and maybe the worst of the lot.
There is a very fine line between someone who is uncomfortable who might change if given the right kind of exposure and someone who has internalized it becoming a bigoted asshole.
I had to deal with this one when I was Target.
A little while after the HR-ETL took over running the store from the guy who had been running things got promoted to DM (he was gruff but really good at the job), she saw me have a seizure.
She tried to demote me from the signing position to the plano team for my 'safety'.
I fought it using the ADA and won.
She performanced me out.
She also wouldn't deal with our one deaf employee.
4) Various combination of these three at the same time.