Service & Engagement How do I call security on the walkie in a situation where a customer is causing a distrubance to me?

[hmurph]

Scenario: "Customer screaming and yelling. How do I call security to intervene without he/she knowing I called security? I thought It was "Hardline (location)".
Thanks

 

[60SecondsRemaining]

Just call them by their name.

"Hey Jim we need you at the electronics boat pronto"

 

[Tacopie]

We call hardline 4 or name.

 

[lucidtm]

We say Hardlines 4 to (location) STAT

 

[BurgerBob]

"Into the throat mic"
Bob, your prescence is required in tech now.

Or if its less important or I'm off stage or bringing help "AP switch to 2"
"Your needed in tech, guest is being agressive with a TM"

 

[60SecondsRemaining]

Alternatively you can play that taylor swift song you need to calm down, really loud.

 

[Ringwraith917]

I'm curious what reason you would have for them not knowing you called security. I believe in most cases calling security would immediately cause them to back off. I may be incorrect and I would like to learn if I am

 

[C8581]

I'm curious what reason you would have for them not knowing you called security. I believe in most cases calling security would immediately cause them to back off. I may be incorrect and I would like to learn if

Well unfortunately in at least a few cases, the guest hearing a TM call security may escalate things to a violent level or cause that guest to bring unnecessary harm to the TM later for example if guest went to jail or something.

 

[BrandonRM303]

For us it’s “209” then proceeded with switch to 3 or 4 depending then TM give description of individual(s)

 

[SuperTarget]

We just use the names of one of the AP TMs instead of saying AP or TSS keywords.

 

[BurgerBob]

Yup. We spoke by name as well. Or if they wanted me to keep a eye on a guest while they watched from cameras , i pretended like i was picking up a shift. "Yes boss i can work that day. "
"No boss, freight isn't complete"