How are you absolutely certain? Serious. How do you know that a person on your team is a damn good actor and has a smile on their face, but it falls apart as soon as they get out the door? How do you know that they aren't like me, who is so skilled at looking pleasant that people are shocked to hear I'm an introvert who doesn't like dealing with people, how I seem to enjoy a "challenge", but I'm so stressed out from not meeting said expectations all the time that I have to take melatonin to sleep at night because I'm so worried that the next day is the day that they are going to tell me it's not working out and they are cutting me loose. Someone who wonders, like me, if the reason they are getting a certain task repeatedly even though they fail the expectations most times is because leadership is simply adding to the rope they are giving me to hang myself. Someone like me, who is now starting to call out a little more than they should because the stress of months of not meeting expectations is starting to make them physically sick a lot, but most shifts I'm there cracking jokes with the guests and the co-workers because I'm a good actress.
I'm convinced you are not at my store, and I think my leadership isn't mean enough to cause long-term mental and physical havoc by giving an un-meetable goal, but you say you do that so you are mean enough to tear people apart on the inside. Goodnight, sleep well. I'm not going to.