pellinore
Life sucks and nothing good can come of it.
- Joined
- Jun 16, 2011
- Messages
- 1,997
At our store we seem to be having issues with guests applying for Red Cards.....the guest will complete the application process and the the screen comes up with something like: card communications error....give guest $3.00 of their purchase...ask them to apply again.
Anyone else getting this type of message?
I've been getting this message often enough that I told my GSTL that I'm almost afraid to try to process any Red Cards.
Last week I had a guest (a really regular guest) who had finally decided to apply for a RC....she came to Guest Svcs to apply and I got that stupid error message. Since she hadn't purchased anything yet, I gave her a $5.00 gift card. About a week later when I saw this same guest I asked if she'd reapplied for a RC. She said that she hadn't....but that she HAD received her new RC in the mail.
So I'm wondering what is going on....any thoughts?
Anyone else getting this type of message?
I've been getting this message often enough that I told my GSTL that I'm almost afraid to try to process any Red Cards.
Last week I had a guest (a really regular guest) who had finally decided to apply for a RC....she came to Guest Svcs to apply and I got that stupid error message. Since she hadn't purchased anything yet, I gave her a $5.00 gift card. About a week later when I saw this same guest I asked if she'd reapplied for a RC. She said that she hadn't....but that she HAD received her new RC in the mail.
So I'm wondering what is going on....any thoughts?