Welp it’s Saturday late afternoon and I haven’t heard anything so I’m assuming I didn’t get it :/
When I was there for my trial day I was being trained by the current receptionist and it was up to him who to pick (between me and one other woman) and my friend overheard him say he liked the other woman better because she had more experience (she’s in her 40s) and he didn’t have to teach her as much. Meanwhile that was literally my first time in an office so I had to be taught every little thing ☹
That is going to be a consistent challenge for a while.
When it comes down to breaking into the office jobs after working retail all this time there are going to be a lot of people with more experience.
One thing you can do is pick up some training on the side.
There are on line training for Windows, Excel, Outlook, etc. that you can do on your own time.
I know it seems weird to study something you have used often but there are many tricks and aspects to the programs you will have to use everyday in an office setting that you probably haven't at school or in every day life.
I can get the list of sites on Tuesday when I'm at work.
Also take a look at the skills you have developed doing retail and see how they can be transferred to the office setting.
You might be surprised.
Work on developing those transferable skills.
Soft skills especially since companies often find they can't train people in those.
It's easy to train someone how to use a computer, no so easy to train them to be pleasant and friendly to other people.