Return to stock is handled by the backroom team. Any orders that are past the set number of days in a hold location or any that were canceled overnight are due by 9am. Return to stock can fall in at anytime if a guest or HQ cancels an order, backroom should be constantly checking.
As for looking for items in a hold location that you want to know if it is return to stock you can scan the order barcode under order inquiry and it will tell you whether the order is active in a hold location or return to stock (it's abbreviated on the top right hand corner I believe).
If you have a return to stock and the item(s) you're looking for are not in the location simply key in the DPCI it is looking for and the qty it shows, that way your metric will stay green.
All backroom team members pulling should log into redwire under all apps to receive alerts for MyFA. It's not perfect but does help.
The obvious thing to say is make sure you have a dedicated person or position who will always check return to stock and complete it by 9am (any cancelled orders during the day aren't due until 9am the next day). We have SFS do this, but it could also be the LOD, guest services, GSTL, or one of the backroom openers.Another metric we have to worry about...lol Super confused by it and our district is in the red. Anyone have great routines around it?
Return to stock needs to be done with the myFA app on the PDA. If you just look up the status in myGo and toss the ones into reshop that come up as RTS, that doesn't help. They will still be queued in myFA for someone to complete.Return to stock? Is this going through the online orders, and putting away stuff that got canceled? How is this done? I just happen to spend the better part of my night yesterday doing this. It took me half an hour to do it. The only way I've figured out how to do it, is the look up the order numbers in the MyGo app under the "advanced search" and seeing if it comes up as red or green. (red being the ones for "return to stock") Is there a more efficient way to do this?
Also, there was stuff that didn't even have order numbers on them, so I just put a note on them with the date, with the intention of just leaving them there for a week. If they're still there, I'll put them back.
Return to stock needs to be done with the myFA app on the PDA. If you just look up the status in myGo and toss the ones into reshop that come up as RTS, that doesn't help. They will still be queued in myFA for someone to complete.
Also with myFA, you can use the order inquiry function to scan items and see what the current status is.
The PDA is pretty straightforward, and isn't too hard to navigate (except for the considerably worse touch screen).
You sign in with your TM number, and if you haven't used it before it will ask you a few setup questions, like what department you work in. Then hit the home button a few times on the top left until you get to a page with 6 apps. Scroll down once or twice using the down button on the screen and you should see myFA (the same icon as my pic on here). Return to stock is right there on the main myFA page, and order inquiry can be found by scrolling down. It will guide you through it as you go.
Anyone else have problems with TMs not removing the order labels before putting the items in re-shop? I used to find them all the time when working re-shop and it drives me
It is a huge problem at my store. They are everywhere. What's worse is when you have sfs returns with the packing slip still attached.
Ah okay. I mean, I used them years and years ago when I was in softlines. If they haven't changed since then, I'm sure I can figure it out. We only have a few of them now, and they're for the backroom. Since they don't do RTS, I guess I might as well learn. Lol. I'd complain, but I seriously don't think anyone knows it's supposed to be on Backroom.
Does anyone audit defectives at your service desk? If so, they require a PDA to do that, so you might as well have them check for RTS.
We do audits at service desk. Our ap ask them before any defects are taken to the back.
It won't affect anything as long as it got cleared before 9am the next morning.Our Backroom team handles RtS. Speaking of which, I forgot to do one last night that popped into the gun about 10 minutes before I left for the night. Woops. 🙄
it means the order has sat too long and been cancelled but didn't drop into rts. or a lazy TM did the rts but didn't take the item out. It can just be reshopped if there are no details foundI've done order inquiry in myFA in the past, but I get slightly confused sometimes. What happens if it tells us "order details not found"?