Service & Engagement Soda Stream exchange

[Kvothe]

Well, tried to scan the empty soda stream cartridge bar code today, and it generated an error message. Just had to ring up the refills by themselves.

 

[sunnydays]

did you mysupport it

 

[tracemick8824]

Oh good, something else my store isn’t doing correctly. 🙄

 

[Kvothe]

did you mysupport it

No. Crazy busy today. I'll do it tomorrow when I get a chance.

 

[Amanda Cantwell]

Works in my store so definitely mysupport it

 

[Kvothe]

Works in my store so definitely mysupport it

Well, it fixed itself today without me having to do anything.

 

[Amanda Cantwell]

Our boxes have been going in 2ish days. Someone will come in with like 10 at once. None were on the way last I checked but hopefully we’ll get some more soon

 

[Far from newbie]

Selling the “refills” without accepting the empties is leading to SHORTAGE for your store !!!

1. Please know that a Soda Stream tank on the salesfloor is 30.00
the exchange program Is only to refund half the bottle deposit for a trade of an empty for a full so the guest is ONLY paying for the GAS because they originally had to pay 30. For the tank AND gas - that is why the EXCHANGE is only 15.00 to pay for gas only.

2. Tank Replenishment is sent when the empty canisters are returned by your receiver. When the empties are received, the full ones are sent to you.

 

[Amanda Cantwell]

Selling the “refills” without accepting the empties is leading to SHORTAGE for your store !!!

1. Please know that a Soda Stream tank on the salesfloor is 30.00
the exchange program Is only to refund half the bottle deposit for a trade of an empty for a full so the guest is ONLY paying for the GAS because they originally had to pay 30. For the tank AND gas - that is why the EXCHANGE is only 15.00 to pay for gas only.

2. Tank Replenishment is sent when the empty canisters are returned by your receiver. When the empties are received, the full ones are sent to you.

This! Though I think replishment is also based on onhands in addition to empties. Both are important. If onhands of fulls are way off, you won’t get it either.

exchangeMUST be 1:1

 

[Anelmi]

Selling the “refills” without accepting the empties is leading to SHORTAGE for your store !!!

1. Please know that a Soda Stream tank on the salesfloor is 30.00
the exchange program Is only to refund half the bottle deposit for a trade of an empty for a full so the guest is ONLY paying for the GAS because they originally had to pay 30. For the tank AND gas - that is why the EXCHANGE is only 15.00 to pay for gas only.

2. Tank Replenishment is sent when the empty canisters are returned by your receiver. When the empties are received, the full ones are sent to you.

Because during the no-return period, we weren't allowed to take the empty canisters.

 

[Amanda Cantwell]

Because during the no-return period, we weren't allowed to take the empty canisters.

ASANTS but technically you were. But if you weren’t you shouldn’t have been giving new ones.

 

[Anelmi]

The directives behind Soda Stream during that period were not very clear at all.

 

[Amanda Cantwell]

The directives behind Soda Stream during that period were not very clear at all.

Yeah the official “yes” came late.

 

[Kvothe]

Yeah the official “yes” came late.

The original Store Directors Update from 3/30/20 stated:

SODASTREAM RETURN POLICY
Continue selling SodaStream replacement CO2 carbonators. If a guest was planning to exchange a carbonator for a new one:
Scan the barcode sheet to discount the new CO2 carbonators.
Do not accept the empty CO2 carbonator; let the guest know they can bring it in after April 16.

Then they changed their mind later.

Well, it fixed itself today without me having to do anything.

I spoke too soon. Still generating the error upon entering 0.00 for $ amount. Called CSC and filed a myReport incident.

 

[Amanda Cantwell]

My store has now been out for a week. 0 on the way at last check. Hopefully more soon.

 

[BullseyeBabe]

But you did the audit, right? My ETL said we have to do the audit 3 days in a row.

 

[Amanda Cantwell]

But you did the audit, right? My ETL said we have to do the audit 3 days in a row.

Yeah I audit everytime I’m in. 0 on hand.

 

[Kvothe]

MySupport closed the case I opened about an error on scanning the return barcode and entering 0. The told me to contact Sodastream via e-mail. What a bunch of dumbasses! Since my demotion, I don't have an e-mail to contact them if I wanted.

I re-opened the case by saying it's a Target register issue, not a Sodastream issue. Let's see what happens.

 

[Amanda Cantwell]

MySupport closed the case I opened about an error on scanning the return barcode and entering 0. The told me to contact Sodastream via e-mail. What a bunch of dumbasses! Since my demotion, I don't have an e-mail to contact them if I wanted.

I re-opened the case by saying it's a Target register issue, not a Sodastream issue. Let's see what happens.

So weird as it’s still working at my store.

 

[vendordontmesswithme]

Suddenly Sodastream machines that are returned now come up as FL. It used to be salvage didn't it My supported because the third party doesn't pick it up. The repose was to notify the OPS. I'll just take the CO 2 to guest service and toss the machine away.

 

[Amanda Cantwell]

Suddenly Sodastream machines that are returned now come up as FL. It used to be salvage didn't it My supported because the third party doesn't pick it up. The repose was to notify the OPS. I'll just take the CO 2 to guest service and toss the machine away.

It was always FL and yes they never take it. Do not take CO2 to GS. We can only take Sodastream that was exchanged— that’s all we have space for in our box.

 

[vendordontmesswithme]

It was always FL and yes they never take it. Do not take CO2 to GS. We can only take Sodastream that was exchanged— that’s all we have space for in our box.

This is the machine and that the guest purchased from Kitchenware and brought back for refund.