THIS! All of this! The devices are so unreliable for pricing!
Tasks not dropping in, tasks not dropping out, or "how many more" counting as t-tickets. It's madness!
But, IMO, the worst part is ZERO word from the device team on any of it. Device team, if you're listening, we are being held responsible for poor metrics right now and have no way to speak to it. Besides a shrug and some complaining about equipment.
There was a MySupport knowledge article that was up for a day (hours?) and quickly removed. I feel lucky that I kept a copy, and keep it in my pocket every time I'm asked about accuracy. I could tell them the whole district is yellow/red, but that sounds like an excuse.
Please at least address this issue. Even the old "Teams are aware, and techs are working for a... blah blah blah" but SOMETHING.