Archived TM taking guest survey

[Black Sheep]

Has anyone ever gotten caught taking a guest survey? If so, is the penalty necessarily termination?

 

[Nauzhror]

If it's not, it should be. Don't do it.

 

[Black Sheep]

Too late...Did it already....waiting to see what's going to happen.

 

[GoodyNN]

I'm actually rather surprised that you got a survey offer on your receipt. I havent' seen once since I started working here. I assumed that use of the TM discount bypassed that script.

 

[buliSBI]

Yes they have. I did it but I posted it well away from my personal devices and made the details vague enough to obscure my identity. If your store can trace it to you, they will fire you.

The survey is not a TM reporting tool.

 

[Hardlinesmaster]

Don’t do it.

 

[Kielbasa]

A guest survey from your own receipt? Don't do that, silly.
A guest survey from some other random receipt? Go ahead.

 

[Hardlinesmaster]

Spot will find you & fire you, if you do multi surveys.

 

[Black Sheep]

I took it from a receipt left by a customer, but since I rang them and for some dumb reason gave my email address, which includes my name, they did trace it to me. HR ETL says she has to talk to her HR Partner and doesn't know what is going to happen. Was hoping it wouldn't be that bad, but?

 

[Nauzhror]

It not being your receipt makes it even worse.

 

[Kielbasa]

Good grief. You put your name & email address? That changes things, buddy.
In regular circumstances, nobody is sitting around studying guest survey ip address info or whatever. If a team member does a survey it's fine, they don't know. Do 50 surveys and it's sus.
Target is not the fbi.

 

[Yetive]

If they are talking to BP, it's pretty bad. Maybe not a term though.

 

[Black Sheep]

yeah i know...idk what i was thinking, never put my info before.

what is bp?

 

[NKG]

Too late...Did it already....waiting to see what's going to happen.

Based on the tone of what you wrote or how specific you are, they will either tell it's you or a tm so GL

 

[Black Sheep]

yeah, they already know it's me...what I'm asking is if they will terminate me or not

 

[can't touch this]

yeah, they already know it's me...what I'm asking is if they will terminate me or not

Most undoubtedly.

 

[Black Sheep]

If they are talking to BP, it's pretty bad. Maybe not a term though.

what is 'BP"

 

[redeye58]

Business Partner, district personnel.
They're usually consulted prior to a termination.

 

[Black Sheep]

Most undoubtedly.

Guess they don't believe in warnings or 2nd chances and I'm fucked then

 

[starmaster1000]

I'm actually rather surprised that you got a survey offer on your receipt. I havent' seen once since I started working here. I assumed that use of the TM discount bypassed that script.

Yup that's right. Unless they don't use their TM discount.

a customer

A what?

 

[IWishIKnew]

If I understand correctly, you used a guest receipt to complete a survey on yourself. Using your own name & email address. That's...not a good look. First, using a guest receipt isn't cool. Second, reviewing yourself is extremely not cool. Third, putting your name & email means they have zero plausible deniability here and they can't just pretend they didn't know and let it slide under the radar. It's like when my kids sneak stuff they're not supposed to have and leave wrappers and shit in plain site. I don't really want to punish them but when they make it so damn obvious I have to and it pisses me off.

It's bad judgement compounded several times, and since you handle money on the regular, they can't really ignore it. Sorry.

 

[Black Sheep]

Yup that's right. Unless they don't use their TM discount.


A what?

I don't remember what I was gonna write...probably changed my mind

 

[Black Sheep]

If I understand correctly, you used a guest receipt to complete a survey on yourself. Using your own name & email address. That's...not a good look. First, using a guest receipt isn't cool. Second, reviewing yourself is extremely not cool. Third, putting your name & email means they have zero plausible deniability here and they can't just pretend they didn't know and let it slide under the radar. It's like when my kids sneak stuff they're not supposed to have and leave wrappers and shit in plain site. I don't really want to punish them but when they make it so damn obvious I have to and it pisses me off.

It's bad judgement compounded several times, and since you handle money on the regular, they can't really ignore it. Sorry.

The point wasn't to review myself, it was to review the store, and basically complain about something in particular that I didn't like that happened and that many customers were complaining to me about that night. I did tell guests who complained to take the survey. One guest was on the phone with corporate while corporate was on the phone with the closing TL. This was going on as the guest was ringing herself in SCO. She had the person at the guest service phone line she called on speaker and he was saying the TL was denying what the guest was complaining about. I don't even remember what I rated any questions about myself as. The ETL HR did say in passing that if I was saying that I was a great cashier in the survey, that would be a different story. Been there almost 4 years. no write ups or anything.

 

[Yetive]

Guess they don't believe in warnings or 2nd chances and I'm fucked then

Not necessarily. The BPs want to cross every t. If you have a clean record, you may get a CA or final instead of a term.

 

[Black Sheep]

Not necessarily. The BPs want to cross every t. If you have a clean record, you may get a CA or final instead of a term.

I hope so. Some people seem so negative though. Thanks.