To That One Guest - II

[starmaster1000]

TTOG - Dear Karen of Romania, I was so happy when after I denied your return because you’re trying to return items using your Romanian passport, both the GSTL and LOD told you no. Go ahead and put us on blast on social media. We weren’t discriminating against you. We simply cannot process foreign passports for returns.

My LOD came over and told me to just type in the number for whatever passport.

 

[starmaster1000]

TTOG. No, I will not accept your two year old expired license to process the return. Oops, no to your friend with their expired license.

Same LOD told me just to type in the number, ignore everything else.

 

[starmaster1000]

Our policy is as follows

Present your Mobile Wallet barcode located on the Wallet tab of the Target app and present one of the following forms of ID to a team member at Guest Service. Be sure the ID is valid and has not yet expired.

• Government-issued photo ID
• State-issued driver's license
• State-issued ID card
• U.S. passport
• Military ID
• Certificate of Citizenship
• Certificate of Naturalization
• Permanent Resident
• Green Card
• Native American Travel Photo ID

First, it says ID is needed even with wallet. I guess they should update that. And it does say government issued photo ID. if someone works for the government, as has a photo ID from said job, to me that qualifies as government issued ID.

Link, please?

 

[Amanda Cantwell]

Really? You went to leadership and asked "Can I accept a non-legal work identification that is not a government issued ID as if it were a government issued ID simply because the person works at a public institution?" "Oh yeah, sure Amanda, go ahead and accept non-legal IDs as legal IDs." I doubt that they were so cool about non-legal IDs. Or did you leave that part out of the conversation because you knew that it would be a no if they heard that?

Again, please don't become a notary. There's a good chance you'd let a forgery through that costs someone their house or their divorce settlement because you accepted a school ID.

Um no. first again this for OPU NOT age locked items. My GSA will accept anything with a photo. I limit to gov issued. The help site nowhere mentions “legal ID”. It simply says issued by the governnent, which a gov work ID is. Also this comes up so rare bc 99% of people have drivers license or state ID (non driver drivers license). Please don’t put words in my mouth.

And don’t worry, no plans on becoming a notary. Even so, I know what a legal ID is and what isn’t. And I know what the policy requires.

I know I’m being kind of obnoxious and I actually am sorry but I am doing as instructed (more stringent, actually) and I’m following what’s outlined in the policy.

 

[Amanda Cantwell]

Link, please?

In T app search order pickup in help tap what do I need to bring

 

[starmaster1000]

In T app search order pickup in help tap what do I need to bring

Thanks. I wish it was in the Tdotcom site under Returns.

 

[Amanda Cantwell]

Thanks. I wish it was in the Tdotcom site under Returns.

In the app under can I return without a receipt

Bring the item, a government-issued photo ID (such as a driver’s license) and the method of payment used to Guest Services within the return window allowed for that item (see Target Return Policy).

 

[starmaster1000]

TTOG:
When I give you the OPU order and ask, "can you confirm everything is in here?" while I'm putting the bag(s) down on the counter, don't snap at me and say, "well, let me look."
No shit, dumb-dumb, I'm going to let you look, I'm just taking the few seconds while I sit your shit down to speak my little script.
I'm not that dumb. I know you can't see what's in the bag while I have it. Be patient, Susan.

 

[Amanda Cantwell]

TTOG:
When I give you the OPU order and ask, "can you confirm everything is in here?" while I'm putting the bag(s) down on the counter, don't snap at me and say, "well, let me look."
No shit, dumb-dumb, I'm going to let you look, I'm just taking the few seconds while I sit your shit down to speak my little script.
I'm not that dumb. I know you can't see what's in the bag while I have it. Be patient, Susan.

Then they say it’s fine and I process it and they come back 30 seconds later um where’s my other item

 

[Frontlanegirl]

Our policy is as follows

Present your Mobile Wallet barcode located on the Wallet tab of the Target app and present one of the following forms of ID to a team member at Guest Service. Be sure the ID is valid and has not yet expired.

• Government-issued photo ID
• State-issued driver's license
• State-issued ID card
• U.S. passport
• Military ID
• Certificate of Citizenship
• Certificate of Naturalization
• Permanent Resident
• Green Card
• Native American Travel Photo ID

First, it says ID is needed even with wallet. I guess they should update that. And it does say government issued photo ID. if someone works for the government, as has a photo ID from said job, to me that qualifies as government issued ID.

Unfortunately, 95% of the guests I have who come in for a pickup do not read this message. They get in line and then decide to open their phone and do not know what to do.

 

[Amanda Cantwell]

Unfortunately, 95% of the guests I have who come in for a pickup do not read this message. They get in line and then decide to open their phone and do not know what to do.

Me: I just need your id
Guest: hold on ive got the email
Me: I just need your id
Guest: *spends 2 minutes looking for email* I got it!
Me: thanks I just need your id

 

[REDcardJJ]

government-issued photo ID

it doesn't say WHICH government the ID needs to be issued by, so i accept foreign IDs for returns

 

[Amanda Cantwell]

it doesn't say WHICH government the ID needs to be issued by, so i accept foreign IDs for returns

POS accepts that?

 

[REDcardJJ]

POS accepts that?

key it in as a passport

 

[Amanda Cantwell]

key it in as a passport

Huh I thought passport still checked it. Guess not

 

[Dog]

TTOG Last night:

Thanks for letting me know every 10 seconds that you were not going to steal the apple watch that we were walking up to guest service.
...and I understand that you could have walked it up yourself.
.....and I appreciate that you do not like target policy and wanted to tell corporate that you felt like you were treated like a criminal.
.........and I understand its a far walk to guest services.
............and you may go to best buy next time because they don't do this "whooooole thing" to customers.

Fuck you, I should have never told you that we price match to competitors.

Why didn’t you just do the price match at the boat?

 

[Frontlanegirl]

Me: I just need your id
Guest: hold on ive got the email
Me: I just need your id
Guest: *spends 2 minutes looking for email* I got it!
Me: thanks I just need your id

^This^. They don’t listen either.

 

[OneArmedJesus]

Why didn’t you just do the price match at the boat?

Depends on the price difference

We dont do anything over 30 $ here

 

[Frontlanegirl]

it doesn't say WHICH government the ID needs to be issued by, so i accept foreign IDs for returns

ASANTS. We do not accept foreign ID’s for returns unless it is a Passport. There is extra scrutiny when obtaining a passport.

 

[NPC]

Huh I thought passport still checked it. Guess not

Ha! You were wrong.

 

[REDcardJJ]

ASANTS. We do not accept foreign ID’s for returns unless it is a Passport. There is extra scrutiny when obtaining a passport.

you'll notice that i never claimed it was policy to accept foreign IDs, i just explained my rationale for accepting them. i don't really think it matters how difficult it is to get an ID somewhere else

 

[Amanda Cantwell]

Why didn’t you just do the price match at the boat?

My store all price matches have to be done at GS (I know I know that’s not brand but that’s how my store does it)

Ha! You were wrong.

wow you got me good

 

[Frontlanegirl]

you'll notice that i never claimed it was policy to accept foreign IDs, i just explained my rationale for accepting them. i don't really think it matters how difficult it is to get an ID somewhere else

So, you created your own loophole?

 

[Amanda Cantwell]

So, you created your own loophole?

A true GSTM at work

 

[Dog]

My store all price matches have to be done at GS (I know I know that’s not brand but that’s how my store does it)

Oh ok just a store thing then (at mine you can do price match at electronics or at the front registers too but usually the front registers I ask them to call me over just to verify)