(The GSTL is supposed to watch for SCO lights while watching the lanes - this does not work at all as we are no longer allowed to call for guest first so our GSTLs now spend half their shifts on a register)
😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣 Not laughing at you. Laughing at the absolute insanity of this.So my STL has started this thing where we no longer have people in SCO. And our guests are absolute morons so this is a train wreck as you can imagine because someone needs help every 2 seconds and guests absolutely trash the entire area so honestly SCO is a mess currently. But I’ll be on a checklane and while someone is paying I’ll look over and see like 5 red lights and accidentally make eye contact with someone and they’ll be like “CAN YOU HELP ME?!?!!?” and I’m like “no? Im already helping someone sorry” like yeah lemme just leave my line that’s 7 people deep for you?? what kinda logic
I mean I get it it’s absolutely idiotic and ridiculous that no one is there to help them but for them to expect me to be able to while I’m on a register????? Makes no sense
(The GSTL is supposed to watch for SCO lights while watching the lanes - this does not work at all as we are no longer allowed to call for guest first so our GSTLs now spend half their shifts on a register)
Wow, bad management call.So my STL has started this thing where we no longer have people in SCO. And our guests are absolute morons so this is a train wreck as you can imagine because someone needs help every 2 seconds and guests absolutely trash the entire area so honestly SCO is a mess currently. But I’ll be on a checklane and while someone is paying I’ll look over and see like 5 red lights and accidentally make eye contact with someone and they’ll be like “CAN YOU HELP ME?!?!!?” and I’m like “no? Im already helping someone sorry” like yeah lemme just leave my line that’s 7 people deep for you?? what kinda logic
I mean I get it it’s absolutely idiotic and ridiculous that no one is there to help them but for them to expect me to be able to while I’m on a register????? Makes no sense
(The GSTL is supposed to watch for SCO lights while watching the lanes - this does not work at all as we are no longer allowed to call for guest first so our GSTLs now spend half their shifts on a register)
I have a bunch of names, depending on the situation / my mood lol. Selma seemed perfect for this one. 🤣
Well at least it wasn’t Karen. She’s ruder
This whole situation just sounds completely ridiculous and messed up. I experienced that situation briefly yesterday because we had two cashiers, and when one of them went on break, the lines were just ridiculous, not to mention that a guest accidentally spilled tomato sauce and the GSTL had to clean up the mess. During this time, I had to watch self-checkout and guest services and go back-and-forth between the two. I would definitely talk to your STL if possible and explain that this set-up is not sustainable and that there absolutely needs to be a team member scheduled at self-checkout at all times.So my STL has started this thing where we no longer have people in SCO. And our guests are absolute morons so this is a train wreck as you can imagine because someone needs help every 2 seconds and guests absolutely trash the entire area so honestly SCO is a mess currently. But I’ll be on a checklane and while someone is paying I’ll look over and see like 5 red lights and accidentally make eye contact with someone and they’ll be like “CAN YOU HELP ME?!?!!?” and I’m like “no? Im already helping someone sorry” like yeah lemme just leave my line that’s 7 people deep for you?? what kinda logic
I mean I get it it’s absolutely idiotic and ridiculous that no one is there to help them but for them to expect me to be able to while I’m on a register????? Makes no sense
(The GSTL is supposed to watch for SCO lights while watching the lanes - this does not work at all as we are no longer allowed to call for guest first so our GSTLs now spend half their shifts on a register)
Debit card refunds are usually 24-48 hrs depending on the bank, can be up to 3-4 days...TTOG: A debit card is not a gift card. No, I can't look inside my system to make sure the money was "instantly" transferred to your account since it probably won't be. Why did you turn down a giftcard the first time I asked you if you wanted me to transfer it to a giftcard or a debit card if you wanted the money to be counted towards your next purchase? And no, yelling at me about how unhelpful I am when I'm trying to tell you your options and make sense of what you're asking is not helping me help you. SMH. 🤦♂️
Debit card refunds are usually 24-48 hrs depending on the bank, can be up to 3-4 days...
One time a guest asked why we couldn't print her redcard balance on the receipt and I explained it's like a bill and she was like but you just refunded $20, so I have 20 on there... Like lady do you know how a credit card works??
Idk how these people have lived that long and not get how credit and debit cards worked like I understood the concept by the time I was 10 or 11 lolWhen I told her that I was crediting 30 dollars back to her account, she literally thought it meant that she had a credit of 30 dollars. She then went back into the store and got back into another Cashier's line. I first became alerted to the situation when I saw her berating the poor, confused cashier that her charged balance was wrong. "It should be 15 bucks! Not 51 dollars! I have a credit on this" waving around her TARGET DEBIT CARD.
My store would be total anarchy if my STL did this. Thankfully we're a high volume store, so it would never be considered...It makes my brain cry just reading about it.This whole situation just sounds completely ridiculous and messed up. I experienced that situation briefly yesterday because we had two cashiers, and when one of them went on break, the lines were just ridiculous, not to mention that a guest accidentally spilled tomato sauce and the GSTL had to clean up the mess. During this time, I had to watch self-checkout and guest services and go back-and-forth between the two. I would definitely talk to your STL if possible and explain that this set-up is not sustainable and that there absolutely needs to be a team member scheduled at self-checkout at all times.
My store is AA+ volume and it happened 🙃🙃 my STL is literally just an idiotMy store would be total anarchy if my STL did this. Thankfully we're a high volume store, so it would never be considered...It makes my brain cry just reading about it.
Ya, but....when transition has an aisle empty of merchandise, fixtures/tubs/stuff in the aisle does the guest HAVE to go down THAT aisle ??? They are setting it, There is nothing to buy here !! There are 40 OTHER aisles you can go down to get from the pharmacy to the racetrack, WHY THIS ONE !!!!okay i'm sorry but that's just rude. if you're in someone's way, you move so they can pass by. that's just common decency.
Ya, but....when transition has an aisle empty of merchandise, fixtures/tubs/stuff in the aisle does the guest HAVE to go down THAT aisle ??? They are setting it, There is nothing to buy here !! There are 40 OTHER aisles you can go down to get from the pharmacy to the racetrack, WHY THIS ONE !!!!
Hahaha, done that. Got reprimanded by ETL for it, but sooo worth the peace.It's a power move. They go down it to show they can. I've blocked off aisles with flats or tubes before. One bitch pushed her long ass kid cart down an aisle and spilled her drink. After cleaning it up. I said fuck it and angled a flat at each end so no could come down it as I reset it.
Also high volume and it’s happened here tooMy store is AA+ volume and it happened 🙃🙃 my STL is literally just an idiot
Awesome idea. Bringing a drink in with me next shift, gonna take forever to clean that up.Since she spilled her drink I'd throw a couple of wet floor signs out and say the aisle is closed for "safety".