To that one guest: You were a complete ass to me....as well as a moron. It's a simple concept...however you paid for the item, is how you get the money refunded to you. If you used your debit card as a credit, there is no option to get cash back. No, the cashier had nothing to do with running it as a credit...you (or your wife or whoever) chose that option. I don't care if you've filed bankruptcy...that has nothing to do with the credit/debit option on debit cards. And calling me stupid when you have no idea what you are talking about is even more obnoxious. I also don't care if you spent over $100 on your purchase...you still can't have the return portion back in cash. And suggesting we use a screwdriver to open the register to open it and give you cash? Umm no. I truly don't believe you've been in retail for 40 years...much less a day in your life. Otherwise you would have had some clue as to any of it.
Also, no, you cannot have my last name. You are welcome to call corporate...I gave you my first name and position in the store. Believe me, they'll find me if they want to. And why can't you have my last name? Because you freaking flipped out when I wouldn't give it to you! Like, seriously flipped out! That is why we don't give out our last names.
I can't believe the GSTL humored you and wasted his time calling the refund center to try and get you cash back. Needless to say, that was shot down. For the way you treated me, good...you deserved it.
Just know I know how to do my job much better than you do...and calling me an idiot and threatening me does little to help your case. You claim you aren't usually an ass...well, I didn't believe that one, either.