We locked them up for on line orders. We had the softlines TL's promise them to guests when they were in our orders before the truck was unloaded. Oh what a mess.. We found them and hid them.
I suspect we're getting them as orders because other stores have been INFing them- some of the orders have surprisingly old dates on the collates.We shouldn't be promising anything to any guest. That's just stupid. Also, we shouldn't be holding anything and certainly NOT a hot item. Some idiot told a guest they'd hold some HP socks for them and she called up this morning bitching about it. It's first come/ first serve and when they're gone, they're gone. Also, I don't understand how the HP socks are getting in your orders. They've been removed from Target.Com last I looked.
I suspect we're getting them as orders because other stores have been INFing them- some of the orders have surprisingly old dates on the collates.
I don't know for sure if that's how it works, but that's what it appears like to me. I'm sure other people here have a better understanding of how that system works, though.So basically if you got your request in before they cut it off it just keeps cycling through stores until it's filled?
We shouldn't be promising anything to any guest. That's just stupid. Also, we shouldn't be holding anything and certainly NOT a hot item. Some idiot told a guest they'd hold some HP socks for them and she called up this morning bitching about it. It's first come/ first serve and when they're gone, they're gone. Also, I don't understand how the HP socks are getting in your orders. They've been removed from Target.Com last I looked.
We shouldn't be promising anything to any guest. That's just stupid. Also, we shouldn't be holding anything and certainly NOT a hot item. Some idiot told a guest they'd hold some HP socks for them and she called up this morning bitching about it. It's first come/ first serve and when they're gone, they're gone. Also, I don't understand how the HP socks are getting in your orders. They've been removed from Target.Com last I looked.
They were in orders the day we got them on the truck, the next day we were supposed to do that stress test so we held them back cause we were not going to be picking orders. So we wanted to have them on hand for at least a couple orders in case they were in there cause they were so hot. I didn't actually work the stress test day and I had a bunch of car problems and asking slipped my mind if those socks were in the orders that stacked up.
I have been sending guests to Hot Topic if they want Harry Potter stuff, they do lots of socks and other stuff for franchises... I probably should check out their web site and see if they actually have HP stuff..
Yep that's exactly it. And if your OHs are off, you could continue getting the same orders multiple days in a row until its researched or it makes it to another store that actually has them.So basically if you got your request in before they cut it off it just keeps cycling through stores until it's filled?