I can't seem to make sense of the coupon policy relating to this situation... I'm not sure what the GSTL ended up doing because she was watching and took care of the angry couponer who insisted she'd go to guest service since she wasn't getting her way.
So, a lady and her mom come in the line, each with their own transactions. I see multiples of everything so I ask for the coupons right off the bat. She's got manufacturer coupons for almost everything, and they pretty much all match up. She's ok with the ones that don't, because she just wants the $5 giftcard (which wasn't in the system, but there was a sign up... That was fun). Then, she uses cartwheel on top of that. She pulls out her mobile coupon for $15 off $50 of toilet paper/cleaner/home items like that. I explain that her subtotal is only $53 and she bought things that weren't listed on that coupon, so it would be under the $50.
She gets mad, insists that it would work before all the coupons. I'm not really sure what to do about this. She just says she wants me to suspend it and she'll go over to guest service.
So, first off- was this legit? Like, should I have just let it through? I didn't scan the mobile coupon to see if it would go through, because it seemed sketchy that she was trying to pull this. I didn't ask the GSTL what ultimately happened, but I did see that the lady left with all of the items in her cart so I'm pretty sure she got her way. In the end, the GSTL didn't seem irritated with me. A TM that helped me out with the gift card sign check told the GSTL that the lady was being rude to me so I'm guessing that's why she stopped her before she went to guest service and just took care of her herself.
By the way, as she started off to guest service initially with her full cart and everything bagged, I told her to leave the cart behind since she would have to pass the entrance with it. I've gotten in trouble for letting someone do that before, when they needed to check their red card balance. She gets more upset and just turns around to go to guest service from the other direction (so she wouldn't walk directly past the exit door). Good times.