Archived Angry "Extreme" couponers

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ZombiePanties31 said:
We have not been accepting "Redeemable at Walmart, Harris Teeter, etc" coupons. I guess we will now.
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I always accept them IF the register accepts them. I always get the "redeemable at Walmart" coupons and honestly I'd rather they shop with us because more sales = more payroll (in theory).
 
This won't change anything at my store because we have TMs/TLs that make their own rules. If they don't like coupons (most of them don't) they still won't accept them.
 
my fav. so they wanted to price match, and use coupons. english was a second language. i explained the 4 limit. she wanted to get 6 price matched and was asking me all the ways she could get two transactions

she decided because i wouldn't let her get away with it i'm difficult to communicate with and from a different country
 
I had a guest return $300 worth of HBA items the other day. I tried to refuse it because she didn't have a receipt, and wanted to do it off her debit card. Unfortunately she made us call corporate, and to be sure I actually was going to, she also got on her phone to corporate. So she had us over a barrel and ap made me do the return. Ugh, I was pissed.
 
Our STL will tell them he doesn't care what corporate says. It's his store and he will run it how he sees fit. I would love to know if he has any repercussions from that.
 
redandkhaki said:
Our STL will tell them he doesn't care what corporate says. It's his store and he will run it how he sees fit. I would love to know if he has any repercussions from that.
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Seriously. Corporate can't reach through the phone and make us do the return. All they can do is call the group or district lead and they can deal with the STL later. Unfortunately I haven't had an STL yet willing to take the heat on that (if there is any).
 
Retail Girl said:
I had a guest return $300 worth of HBA items the other day. I tried to refuse it because she didn't have a receipt, and wanted to do it off her debit card. Unfortunately she made us call corporate, and to be sure I actually was going to, she also got on her phone to corporate. So she had us over a barrel and ap made me do the return. Ugh, I was pissed.
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Oh my god I would be so pissed.
 
Our ETL-LOG would have told the guest no, and wouldn't have called corporate. The others would have bent over.

I've seen him turn down unruly guests, and then tell them to go for it when they threaten to call corporate or guest relations, and refuse to give them the name and # of his DTL when they demand he do so.
 
ROYFULSHU said:
I'm sorry but this coupon is not valid.
"What's the problem?"
You're total is $3.50 and this coupon is for $5 off.
"What's the problem?"

Rinse and repeat.
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As long as it actually IS a "valid" coupon (meaning for an item/s they purchased), you should accept it, you just adjust the amount down to $3.50. I actually ran into this yesterday with a $X off coupon. I had to purchase 4 items total, which I did, all were on clearance for 50% off. I had additional coupons that brought my total under the amount of the coupon. The GSTL just adjusted the coupon amount down to the total.
 
I really wish Target would have a uniform policy for all stores that we fallow for every guest with the exception of special cases I think we should tell a guest no on a coupon they are not even getting the right item for. Guests, and some team members have tattled on me to our ETL a few times, I have kind of gotten a little paranoid and just accept all coupons. now I have no problem if the coupon is 15 off if they buy 100 dollars worth of market and they have 90 buck worth. my problem is when they want to use that coupon and they bought 5 dollars worth of market. that wacky ETL would say accept it.
 
That frozen food coupon this week...what is it, buy $25 worth? I had a cashier call me over, confused that it wouldn't scan through. I asked if the guest had $25 worth of frozen food. They both said yes. I went through to mentally add it to see how close we were before I said push it through...the guest had maybe $12 worth. I handed it back and said it wasn't close enough. Seriously...let's at least pretend to get close, people!
 
I had a guest buy 5 packages of diapers, and each was about $5 and 2 $4.99 and she had 5 $5 off coupons. I scanned one and it worked, but the second didn't so I read the coupon closely. It said limited one coupon per purchase. And I told her it wouldn't work on the 4.99 oone. So she insisted that she has used similar coupons before and it worked. Then she kept telling me to just do it. I called the GSTL over and she also told the guest what I told her. After the guest kept pushing her "it worked before" speech, the GSTL gave up and said just give it to her. She ended up paying 10 cents.
 
Retail Girl said:
That frozen food coupon this week...what is it, buy $25 worth? I had a cashier call me over, confused that it wouldn't scan through. I asked if the guest had $25 worth of frozen food. They both said yes. I went through to mentally add it to see how close we were before I said push it through...the guest had maybe $12 worth. I handed it back and said it wasn't close enough. Seriously...let's at least pretend to get close, people!
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that's what pisses me off. i need to trust the team members when i ask them questions. our store makes plenty of mistakes and i'll gladly honor them and apologize for us making mistakes. but when i have someone go see the sign and not understand it themselves, make up what's part of the promotion, take down signs because they couldn't read the part it says with purchase of this?

or the they totally bought enough, look through the items don't see anything that qualifies.
 
foof said:
I had a guest buy 5 packages of diapers, and each was about $5 and 2 $4.99 and she had 5 $5 off coupons. I scanned one and it worked, but the second didn't so I read the coupon closely. It said limited one coupon per purchase. And I told her it wouldn't work on the 4.99 oone. So she insisted that she has used similar coupons before and it worked. Then she kept telling me to just do it. I called the GSTL over and she also told the guest what I told her. After the guest kept pushing her "it worked before" speech, the GSTL gave up and said just give it to her. She ended up paying 10 cents.
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to give the gstl credit, we don't want negative surveys. all our policies since we're red as a store is "state actual policy. if they are going to do anything negative, bend over backwards to make them happy as long as we don't lose money"

that said, one per purchase means one item is a purchase. they can use as many coupons on multiple as they like. one per transaction is what you're interpreting it as. they buy this item, we can't accept more coupons. there's also the shopping trip. this is where people try to separate out transaction coupons to beat that limitation. they will try i'll go to my car and come back. they'll go to another cashier. no that's same trip. you left your house and didn't return.
 
Retail Girl said:
I had a guest return $300 worth of HBA items the other day. I tried to refuse it because she didn't have a receipt, and wanted to do it off her debit card. Unfortunately she made us call corporate, and to be sure I actually was going to, she also got on her phone to corporate. So she had us over a barrel and ap made me do the return. Ugh, I was pissed.
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corp can't make your return anything. stores have discretion to add onto return policy based on their activity. they can email/call the lod/stl and let them know there's a pending issue, but they can't force anything.
 
monkeyman90 said:
Retail Girl said:
I had a guest return $300 worth of HBA items the other day. I tried to refuse it because she didn't have a receipt, and wanted to do it off her debit card. Unfortunately she made us call corporate, and to be sure I actually was going to, she also got on her phone to corporate. So she had us over a barrel and ap made me do the return. Ugh, I was pissed.
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corp can't make your return anything. stores have discretion to add onto return policy based on their activity. they can email/call the lod/stl and let them know there's a pending issue, but they can't force anything.
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That's what I pointed out to ap, and he sounded surprised. Seriously? Did he not know they cannot reach through the phone and force my hands to do it? I pointed out all they can do is call the DTL and the DTL can come down on the STL if they want. But no one above me is interested in asking the STL how he feels about that. Good f-ing grief.
 
Yep, my store is still letting people do as many transactions as they want to get around the 4 coupon rule. What's the point in having rules anyway?
 
I had a frequent flyer recently who came in with a bunch of HBA returns on a gift receipt (red flag!) who then tried to return an electric toothbrush so he could rebuy it with a coupon. I told him not without a real receipt. Luckily he didn't put up too much of a stink because he knows that half of management knows him on sight.
 
We have one guy who buys stuff from the store down the road. Weirdest stuff, just random. One receipt qas for a shirt, lrtcjup, and garlic powder. It always is food, no coupons and he returns loads of items at once, always wanting cash.
 
Retail Girl said:
That frozen food coupon this week...what is it, buy $25 worth? I had a cashier call me over, confused that it wouldn't scan through. I asked if the guest had $25 worth of frozen food. They both said yes. I went through to mentally add it to see how close we were before I said push it through...the guest had maybe $12 worth. I handed it back and said it wasn't close enough. Seriously...let's at least pretend to get close, people!
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I had the mobile coupon for that this weekend and it wouldn't scan. The cashier said she was new so I tried helping her type the number in & it still wouldn't take (she had to type the number in for another one of my mobile coupons, which DID work). She didn't have an ad at her register so I said I'd just go to GS (which wasn't busy). When I went to GS, the GSA glanced at my receipt & tried to say I didn't have enough & that was why it wouldn't scan. I explained that neither of my mobile coupons would scan, but she was able to type in the other one and it worked, but this one didn't & I was sure I had enough, and he got snippy with me and said "No you don't, it's pretty obvious." I didn't want to pull the "Look, I'm a TM at X store, so I'm not trying to screw you," but I did and made him add it up. He did and when he got to $25 (with a number of items still to add), he said "Well, whatever...." scanned my receipt, tried scanning my phone again, which still wouldn't scan, tried typing in the number, which didn't work, then just grabbed an ad, scanned the coupon from it, and it went through fine. He grabs $5 from the register, throws it on the counter with my receipt and says "Here, have a nice day!" and walks away. I said "Thanks, you too!" I have never complained about another store before, but when I went into work this week, I went to my STL and complained about him because I've NEVER been treated like that at another store & if that's how he treats a fellow TM, I can just imagine how he treats guests!!! 😱
 
I had someone try to give me a $75 off a Sonicare toothbrush coupon. I wasn't really paying attention to it at first & thought it said $7 off. I tried scanning it and it wouldn't scan so I looked closer at it. It was OBVIOUSLY fake. It was black and white, had a box across the top that said "NO EXPIRATION DATE", underneath that said "$75 off any Sonicare toothbrush" in small print, had all of the fine print disclaimer writing, but didn't even say "Manufacturer coupon" and nowhere else did it have "Sonicare" or ANY company name on it. I refused to give it back to her as well because I told her it was a fake coupon. She started to throw a fit, but I told her I'd be happy to call the store manager over to explain why we couldn't accept it and she said "Just forget it, I'll take my business elsewhere, I don't have time for this!" I think she knew she was busted....I still called the LOD over and a few minutes later, he called over the walkie to let everyone know NOT to accept any Sonicare coupons that came through without verifying them with a GSTL first. Interestingly enough, I had another person bring in a legit one later in the day for the heads....I knew it was legit because it came WITH the toothbrush and was for the heads (I know this because I have one and they come with some of the toothbrushes-I called the LOD over after the transaction to let him know). Sure enough, another store nearby called later in the day to let us know "someone" tried to pass the $75 off one there as well 😉
 
oath2order said:
We have one guy who buys stuff from the store down the road. Weirdest stuff, just random. One receipt qas for a shirt, lrtcjup, and garlic powder. It always is food, no coupons and he returns loads of items at once, always wanting cash.
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Probably like one of our 'guests'.
He'd dig thru trash or scour the parking lot for cash receipts. He'd then come in the store with a bag & pick up the items on the receipt (he read the DPCIs/UPCs) before 'returning' them for cash.
AP eventually caught him & banned him.
 
redeye58 said:
oath2order said:
We have one guy who buys stuff from the store down the road. Weirdest stuff, just random. One receipt qas for a shirt, lrtcjup, and garlic powder. It always is food, no coupons and he returns loads of items at once, always wanting cash.
Click to expand...
Probably like one of our 'guests'.
He'd dig thru trash or scour the parking lot for cash receipts. He'd then come in the store with a bag & pick up the items on the receipt (he read the DPCIs/UPCs) before 'returning' them for cash.
AP eventually caught him & banned him.
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When I worked at Wal-Mart we called that receipt shopping. It got so bad at one point our cart pusher would sweep for receipts every hour and empty the trash. We even had to make it so you had to walk through our main set of doors to do ANY return.

I work at a low risk store for target. It's so much less stress.
 
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