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One time, when I was covering the fitting room, a guest brought her little bulldog with her into the dressing room. Of course she insisted it was a service animal. Two minutes later it runs out of the fitting room and into menswear, her boyfriend had to go chase it down. 🙄
 
There's no way to weed them out and shame doesn't work, so I really don't have a solution.
The only thing I can think of would be to have a special collar/tag that is only given to trained service/therapy animals (different color issued every year so it's harder to use someone else's or an expired one). Seems like too much paperwork (and knowing government, fees) for such a small issue.
 
I have heard its super easy to get your pet registered as a comfort/therapy animal. With this in mind I am so getting a comfort/therapy cat to take with me every where.
Here your doctor can prescribe it as such. My sister-in-law had this done so she can keep her cats at each new apartment...the kids need them...too much feels.
 
I believe you can ask. And if the guest says it's a service animal, then you have to let it go.
Which kind of makes sense -- the alternative is that you require everyone with service/therapy animals to carry proof on them at all times? It's a dicey sitch.

Honestly literally dozens of people come into my store every day with dogs, they are almost never questioned about it.
 
I have heard its super easy to get your pet registered as a comfort/therapy animal. With this in mind I am so getting a comfort/therapy cat to take with me every where.
I had a roomate once that bought a dog behind our landlord's back and then registered it as a therapy animal so she could avoid paying a pet deposit. The process is almost too easy.
 
There is no agency that regulates service dogs. There is such thing as a doctor writing a prescription for a dog, but that's meaningless from a regulatory standpoint. So is a certificate from a training school. Same with a vest. The agency you can get in trouble with if you deny someone access to their establishment is the ADA.

Per the ADA the only questions the owner of an establishment can ask are these:

Is this a service animal?
What does it do for you?

You can't ask for a demonstration and you can't question the persons answers if they say yes.

Someone mentioned Vets and "comfort dogs" I think what you meant was "psychological service animal" because a "comfort dog" has no special training. Psychological service animals are trained to patrol the area around the person so that they feel safe, to "get [my] back" by standing or sitting behind the person when they feel exposed, like at an ATM, or to just generally create space between the person and a crowd. Some are trained to growl on cue in the event of a threat (they're not attack dogs, though.) Dogs can also benefit Vets by encouraging social behavior- responding to questions about their dogs and meeting people who are interested in service animals.


I have a pretty strong opinion that service dogs need to be regulated- both to get rid of fake service dogs and to make sure that real service dogs are trained properly The idea that "he's a service dog if I say he is and you can't disagree of I'll sue" creates animosity between business owners and people with disabilities. The fakers also make people with genuine physical and psychological disabilities look bad and possibly be less likely to adopt a dog that could help them a great deal.
 
My state laws allow you to ask two questions. 1. Is this dog a service animal? 2. What tasks has this service animal been trained to do to help?

You are not allowed to ask what disability the person has or anything about the disability. You are allowed to have to person and dog leave if the dog does 1 of three things;
1. The animal poses a direct threat to the health or safety of others.

2. The animal fundamentally alters the nature of the public place or the goods, services or activities provided.

3. The animal poses an undue burden.

I have never had to ask a person to leave due to their service animal. We do, however, now have a guest with one that barks at everything and have had several guest complaints. The next one I will have to take some sort of action.
 
If the hoof wraps were red, the pony would be brand.

Edit: that's not a full-sized horse but a pony & the lady is a dwarf.
Not so ridiculous after all.
 
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It's pretty cool that she has the option to ride.
She has epilepsy, blindness and bone problems that make it incredibly painful to walk.
Not that long ago she wouldn't have been able to leave her home.
She'd be trapped and at the mercy of others.
Now she is independent and has options.
 
If the hoof wraps were red, the pony would be brand.

Edit: that's not a full-sized horse but a pony & the lady is a dwarf.
Not so ridiculous after all.
I've seen guests bigger than that horsie, and usually needing a riding cart.
 
I used to train service dogs. They always had a jacket on that said service dog in training and I had a letter from the organization. I always had to go to service desks to ask if it was alright to have the dog in the store.

So many take advantage that it makes it hard for others. Why would anyone want to take their dog into a store? If I am shopping I don't want the added grief.
 
Because they are morains.
They''re glacier land forms ?

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We have a lot of vets who have comfort animals.
The majority of them are well-behaved & the owners will usually carry a card stating the animal's purpose.
We had a lady pushing her kid in a cart with their small terrier. When the cashier asked if she could put the bag in the cart, the woman said yes.
The dog snapped & nipped my cashier's hand but the woman hauled ass out of the store before I could ask her if her dog was vaccinated.
AP reviewed video & saw a tag on the dog's collar otherwise my cashier might've needed rabies shots.
I would have been so angry with that guest. Sounds fishy that she didn't stay.
 
I honestly don't mind someone bringing a pet it as long as the animal is well behaved. I know people with service animals who need them for comfort but they respect food safety laws and keep their animals away from food.
 
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