Archived Backroom CAF pushers??

[Anonymous12345]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

If so, what is your store volume?

How many TMs push your CAFs?

Are your CAFs consistently getting pushed in a timely manner?

Are you able to still maintain green location accuracy?

 

[Backroom81]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

Our started doing it this year and it's been a nightmare because they didn't shift the payroll to account for the increased workload.

If so, what is your store volume?

AA

How many TMs push your CAFs?

0-1. We barely have the coverage to pull the CAFs along with RSCH and FF while rotating breaks and lunches.

Are your CAFs consistently getting pushed in a timely manner?

Not even close. Oh wait, 1 time it did. We had a ice storm that kept everyone out of the store and by some miracle I only had 1 call in for dayside backroom. We missed sales by ~$80k and it was the only time we were able to keep up.

Are you able to still maintain green location accuracy?

Our location accuracy is still green but everything else suffers horribly. Pull timeliness for RSCH and FF are both red. The audit batches rarely get touched (less than 30% of locations completed within 24 hrs), other pulls like POGs and EXFs routinely drop out of the gun because we can't touch them, and the dayside backstock has to be left for overnight.

 

[Gulfcoast]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

Our started doing it this year and it's been a nightmare because they didn't shift the payroll to account for the increased workload.

If so, what is your store volume?

AA

How many TMs push your CAFs?

0-1. We barely have the coverage to pull the CAFs along with RSCH and FF while rotating breaks and lunches.

Are your CAFs consistently getting pushed in a timely manner?

Not even close. Oh wait, 1 time it did. We had a ice storm that kept everyone out of the store and by some miracle I only had 1 call in for dayside backroom. We missed sales by ~$80k and it was the only time we were able to keep up.

Are you able to still maintain green location accuracy?

Our location accuracy is still green but everything else suffers horribly. Pull timeliness for RSCH and FF are both red. The audit batches rarely get touched (less than 30% of locations completed within 24 hrs), other pulls like POGs and EXFs routinely drop out of the gun because we can't touch them, and the dayside backstock has to be left for overnight.

Wait....

Your backroom actually pulls pogs?

What is this wondrous land you speak of?

 

[konk]

We only do the 5's and I'm at a C. Location accuracy hasn't been green in months. It doesn't have anything to do with pulling/working CAFs. Just people that can't read/count.

 

[Anonymous12345]

@Backroom81 wow that sucks. Is your leadership team cool with those results? Do they plan on making some adjustments?

See ours is not going so great now either but we are testing things out and trying to get it fixed.

How many people would be enough to push CAFs at a high volume store?

 

[Anonymous12345]

@konk see, I disagree with that statement. If backroom has the added responsibility of pushing CAFs, location accuracy routines began to fall by the waist side and when this happens your accuracy will eventually dip. Ever since they added quantities and stopped asking "did you pull all" for every pull, it is a lot easier to create errors more than ever and not many errors show on the team member reports due to this system. This means it is extremely important to have strong accuracy routines to maintain a solid score and keep most of the product located.

Of course if everyone one was perfect, you would have minimal errors but everyone makes some mistakes. Also if backroom got the right amount of hours to push CAFs and still maintain accuracy routines it would be fine but this usually isn't the case.

This is why I asked the question for other people out there to see if anyone is being successful with having backroom push CAFs. Me personally I would prefer less hours for the work center, preferably what MyTime spits out and not have the added responsibility of pushing CAFs. I think there is a reason why Target has certain best practices and if you try to change them, it likely won't work because MyTime is spitting out hours based on these best practices and it harder to adjust the allocation of hour more so than before.

 

[konk]

I agree that if one person has to pull in 30 minutes and push in 30 minutes, that accuracy may go down. I'm not sure what you mean by routines though. You STO items and you pull items. Audits and ELRs wouldn't be necessary if people could tell the difference between HE detergent and regular detergent.

 

[IhaveaDream]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

If so, what is your store volume?

How many TMs push your CAFs?

Are your CAFs consistently getting pushed in a timely manner?

Are you able to still maintain green location accuracy?

Yes
ULV
1
mon-fri=yes sat/sun=no
Easily stays green.

 

[tgtguy]

I am in a ulv store. We usually have two people for backroom ( on non truck days) that come in at 730, pulls the cafs, do the sda, reg audit ..participate in the 4x4, pull the clearance batches....then we are expected to push the cafs that we pulled when we came in at 730....sometimes if we are overwhelmed they have someone help...by pushing one or two. Oh, and then we are expected to pull the research and keep up with the backstock. On Mon and Thurs in addition to the above we are expected to help push the grocery truck ( dairy and frozen )

 

[Backroom81]

Wait....

Your backroom actually pulls pogs?

What is this wondrous land you speak of?

Sales planner POGs have always been the responsibility of the dayside backroom at my store. Overnight POGs is something we were frequently tasked with doing but that went out the window almost immediately after we had CAF pushing dumped on us.

POG team's payroll budget is supposed to include pulling their own batches and doing their own backstock as the expected workload would be the same regardless of store volume (higher in low volume stores since their pog teams have to deal with guests).

 

[tgtguy]

Wait....

Your backroom actually pulls pogs?

What is this wondrous land you speak of?

Sales planner POGs have always been the responsibility of the dayside backroom at my store. Overnight POGs is something we were frequently tasked with doing but that went out the window almost immediately after we had CAF pushing dumped on us.

POG team's payroll budget is supposed to include pulling their own batches and doing their own backstock as the expected workload would be the same regardless of store volume (higher in low volume stores since their pog teams have to deal with guests).

I have been fighting the fight for over 15 years as to why pog team can not do their own bs. We are always told that they don't have the hours to do it...ok...so the backroom does? I mean I could the point if they gave the backroom extra hours when pog does a major reset....but no. Pog will pull their own pulls but will not even think about touching their own bs...

 

[Backroom81]

@Backroom81 wow that sucks. Is your leadership team cool with those results? Do they plan on making some adjustments?

No but our leadership's idea on how to solve it is to complain about it. They're always telling us they are going to give us more hours to handle the workload but after 6 months, that has yet to materialize. Our turnover rate has skyrocketed because of this and our BTS results showed us as the most disgruntled work center in the store.

How many people would be enough to push CAFs at a high volume store?

I would say a bare minimum of 5 people from noon on at my store. 12s tend to be 3-4 hours while the 1s and later tend to float between 1.5-2.5 hours. Everyone helps pull at 12. Afterwards, keep 2-3 in the backroom to keep pulling/backstocking while the other 2 push. That might be enough.

 

[Backroom81]

I have been fighting the fight for over 15 years as to why pog team can not do their own bs. We are always told that they don't have the hours to do it...ok...so the backroom does? I mean I could the point if they gave the backroom extra hours when pog does a major reset....but no. Pog will pull their own pulls but will not even think about touching their own bs...

To be fair, POG teams workload varies a lot from week to week. One week they will have 400 hours worth of stuff to do, the next 200. It's a lot easier for scheduling to maintain just enough Pog TMs to handle the actual transition part and send the excess payroll to backroom day and night to handle the pulls and backstock. From what I understand, part of our o/n backroom's scheduling includes POG payroll.

 

[tgtguy]

My point is at my store...they don't give the back room the extra hours to handle pogs bs. I don't mind doing the bs....I just wish they would igve us the extra hours to do it . They expect the back room team to complete pog back stock when we are not even getting enough hours to get our " own" work done .

 

[Gulfcoast]

Wait....

Your backroom actually pulls pogs?

What is this wondrous land you speak of?

Sales planner POGs have always been the responsibility of the dayside backroom at my store. Overnight POGs is something we were frequently tasked with doing but that went out the window almost immediately after we had CAF pushing dumped on us.

POG team's payroll budget is supposed to include pulling their own batches and doing their own backstock as the expected workload would be the same regardless of store volume (higher in low volume stores since their pog teams have to deal with guests).

I wish I was at your store then.

Our BRTL and ETL-Log will "sometimes" (read: for the people they like) pull slp pog batches. BRTL says best practice is that we pull our own POGs, and backstock the overfill and broken pogs ourselves.

I've sent them so many emails laying out the three pogs I'd like to have pulled so my team (consumables) can set our slps, but they rarely, if ever, are pulled. Usually falls to myself or my PA to physically pull the batch ourselves, especially now with the q3 and q4 rush starting. That is, if we can complain long enough to get equipment off morning side backroom or a specialty TM.

POG, whose TL I dearly adore, doesn't do slps, and my team doesn't get extra hours to work them ourselves. Guess who fakes all of his ties and fills them when he has the chance, if he doesn't just give the caps he can't set to a trusted vendor? Guess who's been bitched out by, in order of the bitching:

SRTL
STL
ETL
DTL
And group lead?

Guess who hasn't even gotten a PDD or legit coaching because of it, because none in my store is stupid enough to take the now defunct CTL position, and they know that I know that no-one else will take the position because there's no longer a higher pay grade, and no-one wants 11 an hour to put up with their shit?

This guy.

I'm not bitter, resentful or angry. Noooooo. Not at all.

Sorry for pulling this thread off topic.

Oh, I forgot to mention: backroom, dayside and morning side, don't push CAFs. At all. "That's the job of Salesfloor TMs."

 

[whippingboy]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor? Our backroom team has always done it. Unless there are several callouts, then the ETL's will pass them on to the sales floor.

If so, what is your store volume? We were AA, now we're A+

How many TMs push your CAFs? 3 - 5 backroom team members dayside

Are your CAFs consistently getting pushed in a timely manner? Yes, relatively. 12's are rough and sometimes CAFs will get pushed one, sometimes two hours after they are pulled. Backstock is a completely different story. We pull POG's regularly but they will often sit for a week. Liquor/candy/front lanes candy are done by the sales floor.

Are you able to still maintain green location accuracy? Yes.

 

[mrknownothing]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

Sometimes. Depends on how big the CAFs are and how many sales floor TMs are scheduled.

If so, what is your store volume?

A+.

How many TMs push your CAFs?

Varies depending on how many TMs are available to do so.

Are your CAFs consistently getting pushed in a timely manner?

Don't make me laugh. It's not unusual for our flow team to have to push them that night.

Are you able to still maintain green location accuracy?

As far as I know.

 

[Anonymous12345]

I've seen a lot of people on hear say it's POGs responsibility to pull their own POGs and do their own backstock, but I have not read that on any best practice. It believe it says they should assist with backstock but not do it all and no where have I read that they are supposed to do their pulls. Also the hours they are allocated are strictly for POGs and adjacencies, not SPLs. They are supposed oversee SPLs but not actually do them, unless extra hours are allocated. So that means sales floor still has to execute them.

Now this doesn't mean that Plano can't help every once in awhile when they have time. I've noticed if the Plano team is really strong then they usually have time to help out with these extra tasks.

 

[tgtguy]

Well, I will say this for my stores plano team they are very strong...and the issue isn't them having or not having the time to help with their backstock....its the fact that they are told its not their job....which is fine...I just wish someone would explain how we ( backroom team) are suppose to find the time to do it .

 

[konk]

I was asked to work all of the pulls on the line last night. Of course I did it because I enjoy working pulls and I'm not gonna say no to the LOD. I was supposed to work PIPOs which I was also looking forward to. Anything but backstocking product I know could go out.

 

[Anonymous12345]

@tgtguy See that kind of goes back to my point of not having backroom push. If you weren't responsible for pushing, you would have plenty of time to take care of that backstock, even with fewer hours since you are not pushing.

It seems like more store are taking this route of backroom pushing, so the sales floor can focus more on the vibe, so maybe it will become a best practice soon and the hours will allocate correctly for it. But right now it seems like most stores aren't handling it perfectly without major flaws.

 

[konk]

Even ULV would have to schedule another TM for the 12s. The rest I could see one person doing, but barely. Also not taking breaks and lunches into consideration.

 

[tgtguy]

Well, even before we were pushing cafs we still were having issues with pog bs getting done with large resets. ...grant it being it would take a few days but we could get it done. I just go in everyday do the best I can....hopefully at some point leadership will get their heads out of their a.... and figure it out .

 

[ClearanceMaster]

@tgtguy See that kind of goes back to my point of not having backroom push. If you weren't responsible for pushing, you would have plenty of time to take care of that backstock, even with fewer hours since you are not pushing.

It seems like more store are taking this route of backroom pushing, so the sales floor can focus more on the vibe, so maybe it will become a best practice soon and the hours will allocate correctly for it. But right now it seems like most stores aren't handling it perfectly without major flaws.

I don't think backroom pushing the pulls is an issue. I do think that they should re-allocate hours from sales floor and give it to the backroom for doing the extra work.

 

[tgtguy]

My point is....Spot knows months in advance when the pog team will have a major reset....So, if they know that and can plan ahead.....then why cant they plan ahead on how to handle the BS....they don't.....they just expect us ( backroom) it....without extra hours.