Archived Backroom CAF pushers??

[Anonymous12345]

Yea sometimes after major resets there is just way too much backstock to complete during one shift. I would advise you to tell your backroom team that backstocks the truck, to focus on POG backstock first instead of truck backstock and if they happen to leave anything at least it's current backstock and not POG backstock that is sitting on 2 days. The backstock metric doesn't count anymore, so it doesn't make since to leave Plano backstock for multiple days while backstocking current b/s from the truck.

 

[Anonymous12345]

@tgtguy See that kind of goes back to my point of not having backroom push. If you weren't responsible for pushing, you would have plenty of time to take care of that backstock, even with fewer hours since you are not pushing.

It seems like more store are taking this route of backroom pushing, so the sales floor can focus more on the vibe, so maybe it will become a best practice soon and the hours will allocate correctly for it. But right now it seems like most stores aren't handling it perfectly without major flaws.

I don't think backroom pushing the pulls is an issue. I do think that they should re-allocate hours from sales floor and give it to the backroom for doing the extra work.

@ClearanceMaster have you worked in the backroom before? What work center do you work in?

I totally disagree with your statement 100%. Of course backroom should get more hours for something that is not their core roles. Sales floor is given hours to push CAFs, so if they don't do it, it only makes sense to take it away.

My main question was how much should be taken away?

 

[tgtguy]

The team that backstocks the truck? We don't have a separate team for that....we have about four people who do everything....the evening caf pullers are told not to backstock...to spend their extra time pushing cafs. So, there are four of us ...( and that's when mytime doesn't mess it up...sometimes it could be just two) trying to run around and bs the truck and pog bs, freezer truck etc etc. There are two issues at hand...either the leadership needs to come up with more hours or more hands...

 

[ClearanceMaster]

Yea sometimes after major resets there is just way too much backstock to complete during one shift. I would advise you to tell your backroom team that backstocks the truck, to focus on POG backstock first instead of truck backstock and if they happen to leave anything at least it's current backstock and not POG backstock that is sitting on 2 days. The backstock metric doesn't count anymore, so it doesn't make since to leave Plano backstock for multiple days while backstocking current b/s from the truck.

YES! my store left tubs of shoes in the backroom after the reset for weeks because we kept getting extra trucks and couldn't keep up. It made no sense. We wheeled the tub out 3 different times and pushed. S

@tgtguy See that kind of goes back to my point of not having backroom push. If you weren't responsible for pushing, you would have plenty of time to take care of that backstock, even with fewer hours since you are not pushing.

It seems like more store are taking this route of backroom pushing, so the sales floor can focus more on the vibe, so maybe it will become a best practice soon and the hours will allocate correctly for it. But right now it seems like most stores aren't handling it perfectly without major flaws.

I don't think backroom pushing the pulls is an issue. I do think that they should re-allocate hours from sales floor and give it to the backroom for doing the extra work.

@ClearanceMaster have you worked in the backroom before? What work center do you work in?

I totally disagree with your statement 100%. Of course backroom should get more hours for something that is not their core roles. Sales floor is given hours to push CAFs, so if they don't do it, it only makes sense to take it away.

My main question was how much should be taken away?

I have worked the backroom before for a couple weeks at a time on multiple occasions whenever TMs go on vacation. My workcenter is Price Change but i regularly work Sales Floor as well.

I've even done BR recently when there is a pusher/puller. I see no problem with Backroom pushing what they pull. The only issue would be hour allocation. Sales Floor needs to be focused on guests while on the floor, not pushing merchandise. And honestly, i get fed up when I get a snotty BR team member telling me I'm not pushing correctly because he doesn't want to backstock 3 items out of a box, and it makes me happy when they try to push it and they bring back the same amount of backstock..Backroom has definitely been receiving more hours though at my store, and if your store isn't then your store is doing it wrong. my backroom is only seeing about a 20-30 hour boost to their total weekly hours. it definitely doesn't add up to how long it takes to push everything though. This is Spot we are talking about though. They are always going to Expect More, Pay Less

 

[backroomwarrior]

we have 3-5 backroom staff pull on truck days, flow then pushes it. everyone backstocks truck backstock first. non truck days like 2-3 backroom staff. takes 4-5 just to pull,push,backstock. we do it our selves. any extra backstock thats not from truck, sits for days. midday staff pull,push , backstock and then backstock carts that have been sitting for days. evening backroom staff focus on guest requests, bulk, setting truck

 

[Mhugh220]

Does anyone on hear have their backroom pushing CAFs instead of the sales floor?

If so, what is your store volume?

How many TMs push your CAFs?

Are your CAFs consistently getting pushed in a timely manner?

Are you able to still maintain green location accuracy?

Yes
AA
2-3 TMs scheduled for BR during the day, 1 in the morning, and 1 closer
Weekends are the toughest
Yes

They also pull everything else that comes. But to maintain green location accuracy our overnight backroom team has to pick up dayside slack.

 

[Backroom81]

Oh, I forgot to mention: backroom, dayside and morning side, don't push CAFs. At all. "That's the job of Salesfloor TMs."

It is the job of salesfloor. Core roles state that very clearly.

 

[antivibe]

At my store we have a designated TM for pushing CAFs.
The TM only pushes CAFs and is not allowed to back up the front lanes, unless it's extreme.
If he is unable to keep up with CAFs the salesfloor will help.

 

[mrknownothing]

At my store we have a designated TM for pushing CAFs.
The TM only pushes CAFs and is not allowed to back up the front lanes, unless it's extreme.
If he is unable to keep up with CAFs the salesfloor will help.

We used to use Logistics Zone to schedule a TM to push CAFs. But that was back when there were enough hours for such business.

 

[StackerMistress]

B volume. Morning BR team will push the autofills if it's really backed up on the line (this is usually on FDC days), leaving one or two people to backstock. Dayside closers never push CAFs unless the backroom is almost/all clean and there's not enough people on the salesfloor. So that's a very rare occasion.

EXCEPT, we have ONE ETL (salesfloor, formerly hardlines) who just cannot seem to push the 5 o'clocks on his own, even with the help of his favorite TL. Every other ETL and Sr. TL, including the STL, will push the 5s on their own while the rest of salesfloor zones, but this guy just can't handle it. So he asks the backroom to help him. Keep in mind that there is only one BR closer every night, and we are DROWNING in work back there. And he knows it. But he still wastes our time pushing whatever pulls he doesn't want to do (usually softlines, which takes me forever because I don't know where anything goes out there). So I make sure to let my TL know why nothing gets done on the nights that ETL is LOD.

 

[Backroom81]

EXCEPT, we have ONE ETL (salesfloor, formerly hardlines) who just cannot seem to push the 5 o'clocks on his own, even with the help of his favorite TL. Every other ETL and Sr. TL, including the STL, will push the 5s on their own while the rest of salesfloor zones, but this guy just can't handle it.

What magical store do you work at where the ETLs do lowly grunt work so the sales floor can work on the zone?

We also only have 1 closer (the other person leaves at 6) and he is expected to pull the price change, push the 15+ flats of pulls that have accumulated, pull FF, set the line, and backstock. All by 9pm. Obviously, this doesn't happen. It is only then that SOME of the ETLs will finally do something about it. That action being "call the sales floor to the backroom and very sarcastically state that they will have to push the pulls again". Then after I ask when backroom will get the promised payroll so we can actually handle pushing, they disappear to the TSC.

 

[StackerMistress]

For the most part, we have really strong leadership. They know that we're running on a skeleton crew most days, so if they want zone to get even close to done, they'll take care of the pulls. We're not a very busy store, so there's usually a max of five on the line at the end of the day. But sometimes it's bad. Our HR-ETL was LOD the other night and she was pushing BTS until after store close.

It's cardboard that's been eating up a huge chunk of time for me every night. 5 cages and a bale can take me almost an hour. If I take lunch at 6, and my last break at 8 (I don't skip those), and leave at 9... that's not a lot of time to get other things done, especially if price change is big.

 

[Backroom81]

For the most part, we have really strong leadership. They know that we're running on a skeleton crew most days, so if they want zone to get even close to done, they'll take care of the pulls. We're not a very busy store, so there's usually a max of five on the line at the end of the day. But sometimes it's bad. Our HR-ETL was LOD the other night and she was pushing BTS until after store close.

Our ETL-HR stays in her office when she's closing LOD and has the consumables SrTL run the store even though he has an area to zone. She will handle guest service calls since she's right next to it but that's about it.