Archived Calling other Target Stores for Guests/How to use Phones

[redeye58]

Majority of our guests have already whipped out their phones & are googling.

 

[Llamanatee]

Majority of our guests have already whipped out their phones & are googling.

I wish ours were that smart! I get asked for directions constantly, which I’m terrible at because I enjoy taking a lot of back roads. Every once in a while I point and comment to someone that their iPhone can give them directions.

 

[Ashfromoldsite]

This is not very guest friendly. ASANTS.

You work at the front end. It’s a completely different world on the salesfloor. There’s no time to baby guests like that.
The culture at the front end is to help the guest to the nth degree because you give the last impression. The culture on the salesfloor is to greet or smile at every guest but don’t stop pushing the truck.

 

[Amanda Cantwell]

You work at the front end. It’s a completely different world on the salesfloor. There’s no time to baby guests like that.
The culture at the front end is to help the guest to the nth degree because you give the last impression. The culture on the salesfloor is to greet or smile at every guest but don’t stop pushing the truck.

I don’t think anyone said salesfloor TMs should be doing this. But GS TMs should, in my (and my leaders’) opinion.

 

[Frontlanegirl]

I doubt they'd think twice about it.

You want to bet. I've even had my STL tell a guest that we will call another store for them. In the scheme of things, I might only have to call another store once a week. I've had guests take longer just trying to figure out which card they used for receipt lookup. I've had guests come in that need help with their Target.com order. Again, hand-holding because they think we have any sway regarding their online order.

 

[Frontlanegirl]

You work at the front end. It’s a completely different world on the salesfloor. There’s no time to baby guests like that.
The culture at the front end is to help the guest to the nth degree because you give the last impression. The culture on the salesfloor is to greet or smile at every guest but don’t stop pushing the truck.

This issue is for those who work at GS. My job is to help the guest to the nth degree and others here think otherwise.

 

[Amanda Cantwell]

This issue is for those who work at GS. My job is to help the guest to the nth degree and others here think otherwise.

This. Whether we like it or not, “we promise to do everything we can to make sure you’re satisfied” -giant sign at GS

 

[Frontlanegirl]

This. Whether we like it or not, “we promise to do everything we can to make sure you’re satisfied” -giant sign at GS

When I do have a guest inquiring about an item at another store, I will check the on hand and let them know the reality of the store actually having the item. One on hand is not enough to call. If they have several and they are willing to go right away I will call. This might happen once or twice a week.

 

[Amanda Cantwell]

When I do have a guest inquiring about an item at another store, I will check the on hand and let them know the reality of the store actually having the item. One on hand is not enough to call. If they have several and they are willing to go right away I will call. This might happen once or twice a week.

Oh I’m the opposite. If it says they have like 8, they probably have it, and I usually don’t offer to call (unless the guest asks). But if they only have one, who knows if they actually have it, so I’ll call to verify

 

[idkwhattodo]

for the record, i do think calling is part of my job at guest service and generally do not mind it... my only issue is oblivious guests who ask you to do in the middle of a complete rush or guests who want me to call multiple stores until one will put it on hold. other than that, it’s cool with me.

also, the store closest to me legitimately never answers, so it’s a nice 7-10 minute break while i continuously call and no one answers.

 

[REDcardJJ]

m.
Most of the time it takes five minutes to call another store to check for an item. If I start to get a line I am able to multi-task by waiting on the phone and processing a return. If I need additional help then I am to call my GSTL, those are my instructions. Yes, we are there to assist guests and there are some that require handholding. If you have photo, registries, and order placement you know what I am talking about. Again, I am not in a low volume store and I am able to make it work. I don't appreciate your condescension and belittling comments. I am great at what I do and I am able to make it work.

Okay Karen

 

[Frontlanegirl]

Okay Karen

Nice try, but that is not my name. Throughout this whole conversation, you have been nothing but negative and rude and you seem to like to target me. My leads are very happy with how I work at GS and I am there to make it right for the guest. As you said before, I too am glad we do not work together.

 

[NPC]

You want to bet. I've even had my STL tell a guest that we will call another store for them. In the scheme of things, I might only have to call another store once a week. I've had guests take longer just trying to figure out which card they used for receipt lookup. I've had guests come in that need help with their Target.com order. Again, hand-holding because they think we have any sway regarding their online order.

Okay. But you don't have to call. That's the point. You can, but you don't have to.

 

[NPC]

Nice try, but that is not my name. Throughout this whole conversation, you have been nothing but negative and rude and you seem to like to target me. My leads are very happy with how I work at GS and I am there to make it right for the guest. As you said before, I too am glad we do not work together.

Jesus....why are GS people always such humorless shrews? You're acting like you're defending your religion. Lighten up. What's even your goal here?

 

[Amanda Cantwell]

This is a prime example of ASANTS.

 

[commiecorvus]

This is a prime example of ASANTS.

Yes, indeed.

I would say that it's would be a good idea that everyone keep that in mind while they have this conversation.

 

[REDcardJJ]

Nice try, but that is not my name. Throughout this whole conversation, you have been nothing but negative and rude and you seem to like to target me. My leads are very happy with how I work at GS and I am there to make it right for the guest. As you said before, I too am glad we do not work together.

K

 

[Frontlanegirl]

This is a prime example of ASANTS.

Said that from the beginning.

 

[NPC]

Said that from the beginning.

Chill out. Relax. Don't do it. Humble yourself.

 

[PackAndCry]

This. Whether we like it or not, “we promise to do everything we can to make sure you’re satisfied” -giant sign at GS

That sign is gone at remodel stores.

 

[NPC]

That sign is gone at remodel stores.

Customer: "won't be satisfied until someone eats my ass."

Amanda: "I thought you'd never ask. 😌"

 

[Amanda Cantwell]

That sign is gone at remodel stores.

I know I wish we could take it down now.

 

[Tessa120]

As fitting room, people who come out with the wrong size often want to know if a nearby store has their size, and some want me to call on their behalf.

While staying on the phone 20-25 minutes is not the norm, it happens enough that I'm not surprised when it does.

Also, phone is priority when stuck to your ear. Since you are the caller you cannot put the phone on hold or put it down because when the store you are calling takes you off hold at their end if they hear nothing then they hang up and all your time is wasted. So any multitasking cannot include anything involving talking or long term attention to anything else, so good guest service to a different guest is out of the question.

As far as calling from company phone, you can also dial "9 1 (area code and number)". The old trick of 9 for an outside line really does work at Target.

 

[RightArm]

As far as calling from company phone, you can also dial "9 1 (area code and number)". The old trick of 9 for an outside line really does work at Target.

Does that work on the zebras?

 

[Dog]

Does that work on the zebras?

Yeah I just tried it and it worked