Jason Smith
Target Hermit
- Joined
- Oct 2, 2016
- Messages
- 5
I just want to first put it out there, this thread will be biased, as it will all from my point of view. I also want to know where it went wrong.
Now, I've been working in this store for one and a half year so I'm rather familiar with how things go. The one thing about our store is that it is such a big store with like 12 departments that it is impossible to planogram the whole store. So I was closing on a weekend and it gets really crazy as it gets really busy.
Now I look at the breakout and it specifically says that I was in eletronics (as I am under eletronics). And if you are in eletronics the only time gauging part of this job is the fact that you bump into customers who want a whole encyclopidia about an item.
So it's 10 pm and I still have like 1 full cart of electronic reshop. Then one of the GSTL (or perhaps it was a backroom ETL who suggested it) told me that I still have to zone mini-seasonal. I want you to keep 4 things in mind: that there is a seperate employee in charge of the whole seasonal department; there was 3 people working in toys; I am under a 5 hour time constaint; and that I have never zoned mini-seasonal, as the items changes every season and holiday.
At first I was baffled, but then I thought to myself, fine no problem, I'm confident I could do it. Of course, I guess you can say that it was my fault for the fact that I didn't address it. But I wasn't really pissed because I still had time. The thing that pissed me off was that not only was it irresponsible to tell me at the last moment, but it wasn't written in the breakout nor was it a part of my job description. It wasn't even in form of a request, it was "oh you have to do this".
This wasn't the worst part, after I finished zoning mini-seasonal. I went back to finishing the remaining of the reshop. Then I was walkie-d by the ETL "you're going to zone mini-seasonal right?". Then I told her, "mini-seasonal is complete, I'm doing my reshop." Then she told me with an attitude "Well mini-seasonal is not even done. You haven't even zoned it." I was really angry at that point, but I didn't snap. Not to mention, she doesn't and hasn't worked on the sales floor, so naturally she doesn't understand the difference between planogramming and zoning. Out of all the time that I've been working in target, I've never received such a ridiculous commentary. I knew how to pull the strings and every trick in the book, I knew how to make a zone look good. So I was very confident that it was definitely zoned. I had a good basis to think that she was bringing in her personal problem into this, because if you did not zone something properly you clarify where it's messy, you don't go off telling the person that it's not zoned with an attitude. So I continued to do reshop.
The problem doesnt even end there. After I finished my reshop, I had to check guess service as the check-lanes always manage to bring out 5 full carts. So when I came back, the ETL along with her GSTL out of the blue pointed out at like 11:15 pm that there was 2 full carts of eletroncis that I still had to do. I would lie if I said that the problem wasn't even the fact that I still had reshop. However what pissed me off was the fact that they left it in the middle of toy reshop which had like 10 carts, but they NEVER TOLD ME that they left any carts.
Knowing the location by heart and how to properly sort, everything was knocked out. Then out of consideration of her authority, I went and checked mini-seasonal I saw that everything was nice and clean. To make sure I wasn't crazy I asked other veteran employees if it looked good, they said it was pretty good. For someone who hasn't zoned seasonal once I think I did a pretty good job; and if they didn't like it, they should have asked someone who has actually zoned seasonal and has had more time.
Now, the question at hand is whether I file a complain or just suck it up? I understand that there should be other departments who are also getting this crapy treatment, but I still feel extremly pissed. Any feedback would be appreciated, whether it's positive or not.
Now, I've been working in this store for one and a half year so I'm rather familiar with how things go. The one thing about our store is that it is such a big store with like 12 departments that it is impossible to planogram the whole store. So I was closing on a weekend and it gets really crazy as it gets really busy.
Now I look at the breakout and it specifically says that I was in eletronics (as I am under eletronics). And if you are in eletronics the only time gauging part of this job is the fact that you bump into customers who want a whole encyclopidia about an item.
So it's 10 pm and I still have like 1 full cart of electronic reshop. Then one of the GSTL (or perhaps it was a backroom ETL who suggested it) told me that I still have to zone mini-seasonal. I want you to keep 4 things in mind: that there is a seperate employee in charge of the whole seasonal department; there was 3 people working in toys; I am under a 5 hour time constaint; and that I have never zoned mini-seasonal, as the items changes every season and holiday.
At first I was baffled, but then I thought to myself, fine no problem, I'm confident I could do it. Of course, I guess you can say that it was my fault for the fact that I didn't address it. But I wasn't really pissed because I still had time. The thing that pissed me off was that not only was it irresponsible to tell me at the last moment, but it wasn't written in the breakout nor was it a part of my job description. It wasn't even in form of a request, it was "oh you have to do this".
This wasn't the worst part, after I finished zoning mini-seasonal. I went back to finishing the remaining of the reshop. Then I was walkie-d by the ETL "you're going to zone mini-seasonal right?". Then I told her, "mini-seasonal is complete, I'm doing my reshop." Then she told me with an attitude "Well mini-seasonal is not even done. You haven't even zoned it." I was really angry at that point, but I didn't snap. Not to mention, she doesn't and hasn't worked on the sales floor, so naturally she doesn't understand the difference between planogramming and zoning. Out of all the time that I've been working in target, I've never received such a ridiculous commentary. I knew how to pull the strings and every trick in the book, I knew how to make a zone look good. So I was very confident that it was definitely zoned. I had a good basis to think that she was bringing in her personal problem into this, because if you did not zone something properly you clarify where it's messy, you don't go off telling the person that it's not zoned with an attitude. So I continued to do reshop.
The problem doesnt even end there. After I finished my reshop, I had to check guess service as the check-lanes always manage to bring out 5 full carts. So when I came back, the ETL along with her GSTL out of the blue pointed out at like 11:15 pm that there was 2 full carts of eletroncis that I still had to do. I would lie if I said that the problem wasn't even the fact that I still had reshop. However what pissed me off was the fact that they left it in the middle of toy reshop which had like 10 carts, but they NEVER TOLD ME that they left any carts.
Knowing the location by heart and how to properly sort, everything was knocked out. Then out of consideration of her authority, I went and checked mini-seasonal I saw that everything was nice and clean. To make sure I wasn't crazy I asked other veteran employees if it looked good, they said it was pretty good. For someone who hasn't zoned seasonal once I think I did a pretty good job; and if they didn't like it, they should have asked someone who has actually zoned seasonal and has had more time.
Now, the question at hand is whether I file a complain or just suck it up? I understand that there should be other departments who are also getting this crapy treatment, but I still feel extremly pissed. Any feedback would be appreciated, whether it's positive or not.
