Answered Did i handle this right?

[StargazerOmega]

So today, a guest insisted that I take a Starbucks gift card from her as thanks for helping her. I told her I couldn't accept it, but she insisted because she appreciated my help. So, reluctantly I accepted and put it aside to give to a GSTL because I felt uncomfortable .

When I got the chance to hand it over, I told him what happened, but I think he misunderstood me and instead got suspicious that I was asking if I could keep it for myself, but I honestly had no intention of doing such a thing. I just wanted to turn it in because it made me uncomfortable.

My question is, should I have given it to AP instead, or was it OK that I gave it to the GSTL?

 

[Hardlinesmaster]

Your tl wasn’t listening. Ask your etl about a card was given to you, what is the correct policy?

 

[Amanda Cantwell]

You followed policy. Per workbench. We have to decline tips. If guests insist after declining, we can graciously accept. Then we must tell a leader. Next time keep it and tell HR or AP that you received it

 

[Yetive]

You totally should get to keep it! It wasn't a tip, but a thank-you. No need to feel awkward.

 

[StargazerOmega]

Thanks for the responses! 👍🙂

 

[KarmaToBurn]

In over 30 years in this game the official answer is "no, we don't accept tips" anywhere I've been. The unooficial is if the guest insists then graciously accept and don't offend the guest. It rarely happens, but....

 

[Amanda Cantwell]

In over 30 years in this game the official answer is "no, we don't accept tips" anywhere I've been. The unooficial is if the guest insists then graciously accept and don't offend the guest. It rarely happens, but....

That was the policy until last year. Check workbench, we can now accept