My problem with modernization is not that it creates barriers between departments, it's done the opposite of that, it's just the totally disingenuous attempt to disguise this as somehow better for the guest. I had to do the inclusion training a few weeks ago and they had to talk about modernization about being better for the guests because cashiers can now do some basic guest service functions (good, I suppose) and we on the floor don't have to call for someone on the backroom team when we need something using the Wave. Give me a fucking break. a) that hardly ever happened and b) I'd buy that if they had taken the dedicated backroom person and put them on the floor, vs taking our backroom people and moving them to the floor but keeping the same number of people on the floor as we had before at all time. So, instead of having 2-3 people in hardlines at night and 1 dedicated backroom person to do the pulls, backstock, bales, set the line, help with high up stuff, etc. while us on the floor push the batches, zone, reshop, help guests & back up the lanes, now there are two of us who have to pull the batches, push them, help guests, back up the lanes, zone, do reshop, freight and backstock. There is no universe in which you will convince me that it's better for our guests for me to spend a third or more of my time in the backroom, another chunk of it on the lanes leaving guests to ask the SFS/OPU people for help and they always pass people off to a floor TM ASAP because their pick goals don't include stopping to help guests who can't find anyone to help them because we're all in the fucking backroom or on the lanes.
