Any Other Stores experiencing this in the last 6 months…
How does it meet the needs of the business to place an ESL new hire in a fast paced direct and constant communication with Guests who are predominantly an English only demographic and only 2 out of 20 front end TM s are bi lingual?
In fact what was the hiring process ? when these TM can’t answer basic questions , like, “ do you need register funds?”, “ can you go on your break a little early?”, “ can you please bring register 5 a roll of receipt paper?” without them putting their phones Google translator under your chin face and they do it with guests as well to complete a transaction?
Or, Placed at a register when they cannot identity coin/denominations in a cash transaction?
Or /And so Tm s also need Google translator to understand even their questions while training them?
These new hires are the kindest people.
It s heartbreaking to hear them struggle on the walkie to call for back up and when they start shouting at guests because the guests cannot understand them -and the checkout process stalls to say the least., and TM s are of little help because they can’t understand them either.
Any one have this going on at their store and how are you coping? I v been with Target over 5 years and worked in a few stores east and west coast and never in my life has this occurred.
How does it meet the needs of the business to place an ESL new hire in a fast paced direct and constant communication with Guests who are predominantly an English only demographic and only 2 out of 20 front end TM s are bi lingual?
In fact what was the hiring process ? when these TM can’t answer basic questions , like, “ do you need register funds?”, “ can you go on your break a little early?”, “ can you please bring register 5 a roll of receipt paper?” without them putting their phones Google translator under your chin face and they do it with guests as well to complete a transaction?
Or, Placed at a register when they cannot identity coin/denominations in a cash transaction?
Or /And so Tm s also need Google translator to understand even their questions while training them?
These new hires are the kindest people.
It s heartbreaking to hear them struggle on the walkie to call for back up and when they start shouting at guests because the guests cannot understand them -and the checkout process stalls to say the least., and TM s are of little help because they can’t understand them either.
Any one have this going on at their store and how are you coping? I v been with Target over 5 years and worked in a few stores east and west coast and never in my life has this occurred.
