The funny part is that our ETLs actually showed us some of the vibe stuff. And certain things, yeah, we're not supposed to do even in the event of the vibe. For instance, the "Selling a game for five bucks..." our store was specifically told that we COULDN'T do that if the dispute was more than twenty dollars less. Meaning, if someone was going to buy a sixty dollar game and tried to say it was supposed to be fifteen or something... we can't do it because that's WAY too generous and beyond the threshold. Our store actually told us that the Vibe didn't equate to letting the guest walk all over you. They told us that instead we were allowed to make certain calls without having to call an LOD. For instance if someone sees something on the shelf that's ten bucks but they say there's a sign for 8.75... then it is up to the cashier to decide whether or not to give it to them for that price... but they're allowed to. OR we can call someone over the radio and ask about it.
Although I'm not a big fan of the vibe, it seems every store is running differently with it. Our ETL told us that the policy with the receipt for example... still stands. Unless it's something like... a day or two after the receipt (a week at best). But a year? Six months? Nope. They told us not to do a return or exchange if that's the case. Because our STL was very big on saying, "DON'T let the guest walk all over you. You can be nicer and more lenient but you're not supposed to bend over backwards." Basically our STL told us that the vibe was supposed to empower us as employees to inspire us to do better for the guest, but our STL won't let our guest walk over us. It hasn't guaranteed any guest will get his or her way.
