@mobilelady One thing that was definitely useful in myFA was the relocation feature, I would definitely like to see that as a function within Move or in myGO for Fulfillment orders.

It would also be a useful feature for replenishment. For example, let’s say I pulled a casepack in a batch while currently connected to a 3-tier. If I run out of room on the cart, but I haven’t switched to a location on a tub or flat, that means the item is tied to a cart it can’t be placed on. As you can imagine, this can be confusing once items are pushed out with Move (a feature I don’t think we have yet, so it isn’t a problem as of right now). It would be useful to allow TMs to use a “Relocate Item” function in which they can scan a cart, scan an item, untie a quantity from the cart, and scan it into a different vehicle (pretty much the same as in myFA, but instead with vehicles instead of WACOs.)
I think someone on Reddit said that, in a backroom (non-SFS) Move batch, there's a cart icon they can use to end the original vehicle and start scanning items into a new vehicle. Seems like it'd be easy to implement in the SFS batches if that's true, but I don't know.
 
I think someone on Reddit said that, in a backroom (non-SFS) Move batch, there's a cart icon they can use to end the original vehicle and start scanning items into a new vehicle. Seems like it'd be easy to implement in the SFS batches if that's true, but I don't know.
That's great, except currently Move pulls casepacks in the middle of the batch as you're moving between sections. So you'd want to put the casepack on a separate vehicle but then go back to the 3-tier for open stock.
 
@mobilelady One thing that was definitely useful in myFA was the relocation feature, I would definitely like to see that as a function within Move or in myGO for Fulfillment orders.

It would also be a useful feature for replenishment. For example, let’s say I pulled a casepack in a batch while currently connected to a 3-tier. If I run out of room on the cart, but I haven’t switched to a location on a tub or flat, that means the item is tied to a cart it can’t be placed on. As you can imagine, this can be confusing once items are pushed out with Move (a feature I don’t think we have yet, so it isn’t a problem as of right now). It would be useful to allow TMs to use a “Relocate Item” function in which they can scan a cart, scan an item, untie a quantity from the cart, and scan it into a different vehicle (pretty much the same as in myFA, but instead with vehicles instead of WACOs.)

We are planning on turning this function off in June (and some starting now) due to usage in myFA being low for almost all stores and because of a backend change we're making that causes loss of data integrity for OPU. If it becomes a big pain that stores don't have it, we will reassess bringing it back.
 
We are planning on turning this function off in June (and some starting now) due to usage in myFA being low for almost all stores and because of a backend change we're making that causes loss of data integrity for OPU. If it becomes a big pain that stores don't have it, we will reassess bringing it back.

I'm willing to bet it's because main reason to use it now is a new TM put a large item, chair or bulk plastic, at a hold location in Guest Services instead of in the backroom.

In SFS we just have sticky notes we put on carts or tubs when we have bulk items that are NOT in Ship Alone batches. That's the solution stores will likely use if there isn't a way to split the cart. (Personal opinion orders with diapers should be added to the ship alone batch. 5+ diapers will never fit on a single cart with 25 other items.)

Somehow the box size system should be able to talk with the cart recommendation. You have 100 eaches in HBA you can use a cart, you have 100 in CHEM it will take you 2 tubs.
 
What exactly is happening when you scan one item into a cart while picking, and Move shows the next item for a split second before skipping it (and never returning to it) and going to the next item? Is it INFing it?

Somehow the box size system should be able to talk with the cart recommendation. You have 100 eaches in HBA you can use a cart, you have 100 in CHEM it will take you 2 tubs.
I doubt they can integrate it with Manhattan like that, Manhattan seems to have all the item dimensions (you can see them when you look up a DPCI) and I don't think it really talks to Move. I think Move only works off eaches, but doesn't know how much they'll fill the cart. It'd sure be nice, though.
 
Question: How do you all pack cans and chemicals? For whatever reason, it seems like there’s a group of TMs who cannot get that right at my store and leadership has voluntold me to retrain them.

The way I pack them currently, at least with cans, seems like overkill but I’m indivdually wrapping them in bubble wrap for each and every can for the most part. Chemicals I split into their own order and ship off that way. I’m just wondering if there’s a slightly more efficient way other than wasting so much bubble wrap that maybe I can at least get them on board with that nets decent results with ya’ll.
 
Question: How do you all pack cans and chemicals? For whatever reason, it seems like there’s a group of TMs who cannot get that right at my store and leadership has voluntold me to retrain them.

The way I pack them currently, at least with cans, seems like overkill but I’m indivdually wrapping them in bubble wrap for each and every can for the most part. Chemicals I split into their own order and ship off that way. I’m just wondering if there’s a slightly more efficient way other than wasting so much bubble wrap that maybe I can at least get them on board with that nets decent results with ya’ll.
There's training on Workbench under Processes > Logistics. I just put like items together in ESIM bags, ziptie them, box it up (with the hazardous items facing upright), and make sure there's enough air bubbles that the contents don't shift around, then stick the HZ labels on. CSC told my store that chemicals and food can ship together as long as the chemicals were bagged, so we don't split any containers that don't HAVE to be split. There's a metric somewhere (might be invisible on the store level) of shipping cost overages that splitting the container affects (since it effectively doubles Spot's shipping cost for the order).
 
Cans and chem? Ok..

I will use cans of baby formula as the can and spray cleaner as the chem. What I do is get a box that is the smallest that is comfortable - meaning you have room for stuff and packing material either vertical or horizontal sometimes I frequently stand the 439 on end for this(arrow stickers are your friend here). I bag everything, that way if the chem leaks or gets crushed the baby food should be protected.

Example a 439, I will pack it flat but it will ship standing on end. Lay the chem bottles on their side so you use the side of the box as the bottom when you stand it up, then at the top of the chem bottles set in your baby food. Then you pack in airspeed bags so that nothing can freely move but not so many or so tight that you have squeeze the box shut with force. Tape it shut and slap your arrow stickers on it and on to the next one..

Tip: place an arrow sticker on the outside of the box while it's open, so you when you tape it shut you don't lose which way is up..
 
Question: How do you all pack cans and chemicals? For whatever reason, it seems like there’s a group of TMs who cannot get that right at my store and leadership has voluntold me to retrain them.

The way I pack them currently, at least with cans, seems like overkill but I’m indivdually wrapping them in bubble wrap for each and every can for the most part. Chemicals I split into their own order and ship off that way. I’m just wondering if there’s a slightly more efficient way other than wasting so much bubble wrap that maybe I can at least get them on board with that nets decent results with ya’ll.
I just follow the packing guidelines on Workbench. All chem gets gripper tape in the appropriate place, put in an ESIM bag (not a prep bag) and zip tied shut.

Food items get bubble wrap if it's glass and then put into an ESIM bag and zip tied (no gripper tape).

I'm not really sure what cans you're talking about.
 
There's training on Workbench under Processes > Logistics. I just put like items together in ESIM bags, ziptie them, box it up (with the hazardous items facing upright), and make sure there's enough air bubbles that the contents don't shift around, then stick the HZ labels on. CSC told my store that chemicals and food can ship together as long as the chemicals were bagged, so we don't split any containers that don't HAVE to be split. There's a metric somewhere (might be invisible on the store level) of shipping cost overages that splitting the container affects (since it effectively doubles Spot's shipping cost for the order).
See we were originally doing that, but sometime late last year we started getting half the orders back and a lot of guest complaints. So we started splitting chemicals to prevent them from bursting on everything else, bubble wrapping cans so they don’t arrive dented, throwing items that are prone to easily smashing into boxes to put inside the box. I’m sure we’re burning through SFS supplies faster than other stores, but it’s reduced guest complaints and etc.

I just follow the packing guidelines on Workbench. All chem gets gripper tape in the appropriate place, put in an ESIM bag (not a prep bag) and zip tied shut.

Food items get bubble wrap if it's glass and then put into an ESIM bag and zip tied (no gripper tape).

I'm not really sure what cans you're talking about.
Are these packing guidelines the same like the one on the SFS poster for chemicals/hazardeous items? I’ll have to look at workbench when I go in next then.

Cans are like the canned fruits and veggies typically.

Maybe it’s the UPS center that our packages go to, but generally somewhere between leaving the store and arriving at the intended location, our packages are damaged. I’ve been hovering over everyone packing to make sure they’re overfilling the Air Pillows, using as much bubble wrap as needed, whatever to get it done.

Also thank you @Bosch for your post, didn’t see anything specific to reply to but I definitely wanted to thank you for it.
 
I’ve been hovering over everyone packing to make sure they’re overfilling the Air Pillows
That's the only other thing I was going to suggest. As long as everything is packaged correctly and you fill the box completely with air pillows (to right before the point where it won't close), you're doing everything right.
 
It has to be your UPS center. We tend to play rather fast and loose with shipping items (putting paper products and shoeboxes in polybags, using almost no air pillows when we were almost out, etc) and we seem to have very few damages.
 
It has to be your UPS center. We tend to play rather fast and loose with shipping items (putting paper products and shoeboxes in polybags, using almost no air pillows when we were almost out, etc) and we seem to have very few damages.

Could very well be, I when I teach people to pack to assume they are going to take the box and throw it across the room and you want what is in it to survive. We seem to do ok, well those of our crew who listened to me. I know mail processing centers are not kind and the machines don't care so when you plan for it the your boxes seem to do better.
 
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I wish they would fix the damage report so we can get a better idea from a source other than guest surveys. We've done some pretty awful packing jobs over the last month when they weren't giving SFS the correct amount of hours and packing was rushed every day.
 
I wish they would fix the damage report so we can get a better idea from a source other than guest surveys. We've done some pretty awful packing jobs over the last month when they weren't giving SFS the correct amount of hours and packing was rushed every day.
The damage report is still active? I haven’t seen in the store reports for some time. Everytime a new report came out, I would make sure we’re going lower. If not, I’ll hover over TM to make sure their following best practice for packing.
In the last month, we’ve gotten two packages returned due to contents damaged.
How do you check guest surveys? A previous TM told they restructured packing after receiving bad surveys but I never know how they found the surveys.
See we were originally doing that, but sometime late last year we started getting half the orders back and a lot of guest complaints. So we started splitting chemicals to prevent them from bursting on everything else, bubble wrapping cans so they don’t arrive dented, throwing items that are prone to easily smashing into boxes to put inside the box. I’m sure we’re burning through SFS supplies faster than other stores, but it’s reduced guest complaints and etc.

Are these packing guidelines the same like the one on the SFS poster for chemicals/hazardeous items? I’ll have to look at workbench when I go in next then.

Cans are like the canned fruits and veggies typically.

Maybe it’s the UPS center that our packages go to, but generally somewhere between leaving the store and arriving at the intended location, our packages are damaged. I’ve been hovering over everyone packing to make sure they’re overfilling the Air Pillows, using as much bubble wrap as needed, whatever to get it done.

Also thank you @Bosch for your post, didn’t see anything specific to reply to but I definitely wanted to thank you for it.
If there’s chemicals, either split the container or bag the chemicals in an ESIM bag. Make sure to cover any openings with gripper tape.I further it by bagging the food if I have time. For the cans, put it in the center of the box and surround it with air pillows. When you close the box, make sure the cover flaps don’t go inside the box. If it does, then you need to put more air pillows.
 
There's a metric somewhere (might be invisible on the store level) of shipping cost overages that splitting the container affects (since it effectively doubles Spot's shipping cost for the order).
If they let the store TM’s know about that, we would try and reduce splitting containers if it means better hours for us. If we get a casepack plus some individual items in the same container, we’ll split the container to ship the casepack alone and ship the individuals in a box it fits.
 
If they let the store TM’s know about that, we would try and reduce splitting containers if it means better hours for us. If we get a casepack plus some individual items in the same container, we’ll split the container to ship the casepack alone and ship the individuals in a box it fits.
All I know is that if we split too much our STL somehow knows and we hear about it. I didn't know the "real" damage report didn't work, maybe they thing they give us is something someone at the district level is putting together based on the surveys.
 
The damage report is still active? I haven’t seen in the store reports for some time. Everytime a new report came out, I would make sure we’re going lower. If not, I’ll hover over TM to make sure their following best practice for packing.
In the last month, we’ve gotten two packages returned due to contents damaged.
How do you check guest surveys? A previous TM told they restructured packing after receiving bad surveys but I never know how they found the surveys.
It's still there in store reports, but it hasn't been updated since January and there's a message saying they're working on fixing it. Guest surveys seem to come through my ETL's email or something like that. Or maybe they go through the normal in-store survey system. I just know my ETL is supposed to personally reach out to the guest within x amount of time, and half the time it's a problem that has nothing to do with our store. I'm guessing guests get a survey link in an email.

All I know is that if we split too much our STL somehow knows and we hear about it. I didn't know the "real" damage report didn't work, maybe they thing they give us is something someone at the district level is putting together based on the surveys.
Never heard of that and I split stuff unnecessarily all the time *cough*diapers.
 
I split orders like crazy yesterday , because remodel team took my last pallet of 278 boxes to use and tried to give me back broken /used /ripped ones ... it was fun !
 
I split orders like crazy yesterday , because remodel team took my last pallet of 278 boxes to use and tried to give me back broken /used /ripped ones ... it was fun !

They took your whole last pallet?! :eek: Does your store not sell massive amounts of paper? We use so many 278s a day on it.
 
They took your whole last pallet?! :eek: Does your store not sell massive amounts of paper? We use so many 278s a day on it.
I was thrown in the SFS when the last TM just quit ...
Frankly I have no clue what I am doing ...of course bare minimum training !
The TL is also new in that position , the ETL is on vacation !
Someone was able to order the supplies ! We will see in about 10 days !
 
Just recieved this morning. Curbside Pick-up is coming. Do not have details about it at the moment.

Not sure how to incorporate with our current strategies and processes.

Random assholes who aren't there for a pickup steal those spots and it all goes to shit...you heard it here first
 
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