Seasonals are not supposed to pack.
Thats exactly why I've trained the seasonals how to pack.
We've lost half of our experts and our SD had to explain to the higher-ups why they're packing. There isn't enough experts to cover packing (unless we work insane hours and live at the store, literally), and there isn't enough seasonals to handle picking. We got GM helping us pick, but they were not trained in how to pick. Soo many carts are missing items, because they scan the sales floor shelves, like it functions the same as the backroom.
Naturally, our ETL says thats a training problem and won't do anything to fix it. Its not our fault they threw untrained people in SFS, as if anyone even understands how everything works. Theres nothing worse than untrained people doing SFS. Our backroom is in dire need of an audit.
The seasonals that were trained on how to pack is spreading the word about the system works. They need to see what we have to do to solve problems, especially mispicks. Theres no time to send an expert to do last minute training.
They didn't want to listen to me when they were trying to drill the "seasonals can only pick" into our heads.
We had no choice.
I always expect the plan to go wrong at my store. Its upsetting when you see an issue, and want to fix it before it becomes a problem.
But, hey. I'll take that OT.
EDIT: Typos, should be easier to read
