Why was yesterday worse than Black Friday & Cyber Monday combined? From stuff I'm seeing on reddit, my store wasn't alone in going red for SFS.
I walked into a total mess at 2:00, with more orders than we could handle by far. I've seen us not make goal for packing only twice before, yesterday was the first time we missed goal for picking by 4:30 as well. And we missed it by a lot, almost 500 dpcis, which is more than a regular, non Q-4 day for our store. They kept picking but meanwhile noting was prepped and the carts kept stacking up...ran out of SFS carts, almost ran out of 3-tiers too. I was scheduled to close and had two newbies scheduled who didn't show, one seasonal was scheduled but walked off the job mid-shift on Saturday, and a seasonal tm did a no call, no show...I lost most of who was actually there at 6:30 & 7:30. My tl went to lunch and said she'd be back, but never returned. She gave strict instructions to keep picking and ignore the pack. The SD later called and said stop picking, just pack. The closing tl saw the mess and asked a couple of people to stay, so we had several of us stay till 1 am and we still didn't get it done. I took my lunch, but no breaks because there was just so much work and there was absolutely nothing more I could have done. I'm sure that one ETL will say that we just didn't work hard enough *eyeroll*
I hate that the team this morning walked into a nightmare too and I can't wait to hear the fallout from this...it's demoralizing.