tinkerbell333
Former Team Member-Parolled August 2017
- Joined
- Sep 27, 2015
- Messages
- 190
I'm not saying huddles are a must, but I think it's a great attribute for a leader to incorporate some sort of fun into the workload. For me my entire team and I compete to see who makes the best foam and do different latte art designs for the guests. The guests love it and the team has fun creating great moments for the guest. It's a good way to remind each other that we are all people, not robots.
At my store there is NO attempt to incorporate any fun into Morning Huddle. It consists of 5 minutes (or more) of waiting for everyone to arrive. Then 2-3 minutes of the LOD calling out stragglers by name (so that they have enough people for the planned project after huddle). Then 10-15 minutes of recognition and the same information that we heard at YESTERDAY'S huddle. Then we get broken up into huddle project groups. This extra work is in addition to our normal work (I'm on a process team), re-shop schedule, sales floor calls, back-up calls & guests that ask for help. The Huddle projects would be a little easier to stomach if we dispensed with the 20 minute waste of time that Huddle (IMO) is.