Firefox
Backroom/SFS Slug
- Joined
- Aug 15, 2015
- Messages
- 1,661
ASANTS. I got pressured just as much as my GSTL for Red Cards, mainly because they seemed to hold me to a higher standard for whatever reason.
- Status
ASANTS. I got pressured just as much as my GSTL for Red Cards, mainly because they seemed to hold me to a higher standard for whatever reason.
Well, your ETL, and STL may have, but as far as higher than that is concerned, redcards aren't your responsibility.
GSA is basically a tool of the GSTL. It's the GSTL that will get shit from the district level and above. They may then pass it down though, etc.
GSA is basically a tool of the GSTL. It's the GSTL that will get shit from the district level and above. They may then pass it down though, etc.
- Joined
- Apr 6, 2015
- Messages
- 602
GSAs get pressured regarding REDcards -- to the point where (in my store) they're stealing them from cashiers. I've seen it so many times that it's no longer infuriating. A guest is on a cashier's line with a large cart gets approached by a GSA (and in one case an overeager GSTL) regarding the card. Guest agrees and walks off with the GSA. It's disgusting.
That makes no sense at all. Literally, none.
Neither myself, the other GSA's at my store, or the GSTL are expected to get redcards. We will in fact do the opposite of what you're referencing, cashiers get scored on their redcards, I get scored on the # of redcards obtained during my shifts by my team, if a guest comes up to me and asks to get a redcard I will often have a cashier sign them up instead of me doing it.
No one from the district level or higher will ever care how many redcards a specific GSTL got, they will care how many the store gets when said GSTL is present.
- Joined
- Apr 6, 2015
- Messages
- 602
Yeah, that was my understanding of how it worked as well, @Nauzhror but there are 2 GSAs and one GSTL who are ALWAYS working guests for cards. As a matter of fact, the GSTL tried to get my daughter to sign up for one. Like...you don't think I asked her already? WTF? The 2 other TLs and GSAs do what you do though. But those three? It's just disgusting.
A GSA is given GSTL responsibility. It's difficult because your front end team members typically don't respond well to said "peers" leading vs their actual leader. It takes some real strategy and positive energy to be in this position. I loved being up front but I dealt with this daily with my front end team.
Perishables Assistant.
- Joined
- Apr 23, 2015
- Messages
- 122
At my store some people don't even know the GSA or even PA position exist. They call GSAs "GSTL" on the walkie.
thatguyattarget
SFS/OPU Master
- Joined
- Oct 7, 2015
- Messages
- 207
I just learned that the 2 other GSTLs we have weren't but were actually GSAs (we only have 2 GSTLs). For some reason, I thought GSAs stayed at the SD. They just promoted an electronics TM to GSA, so now we'll have 3.
- Joined
- May 29, 2012
- Messages
- 7,385
Does this change any of your thought process/questions now that you know what the job really entails?
glo
Guest
- Joined
- May 10, 2013
- Messages
- 1,276
GSA runs the front lanes. They'll assist other cashiers with issues, grab cash when needed, and .... Ask salesfloor for backup.
Jill of All Trades
hang on, I've got a blinker
- Joined
- Jul 12, 2014
- Messages
- 570
And handle difficult guest situations and shoot outs for the front lanes and sometimes fill one spot and fill Excell wall and set the ad and take down the ad and assist minor cashiers with alcohol transactions and assist the service desk with difficult situations and stock the self-check-outs with change and paper and make sure the cart attendants are on top of their jobs and answer blinkers and oh yeah, I almost forgot, the most important part of the GSA's job--- STAY ON TOP OF THOSE CASHIERS AND DRIVE REDCARDS!!!!
Firefox
Backroom/SFS Slug
- Joined
- Aug 15, 2015
- Messages
- 1,661
Don't forget staying on top of hand baskets, hangers, and reshop. Also, you had better be speed-weaving. Oh and hey, the LOD just let you know that one of your closers called out so you have to try to ask cashiers between guests if they would be willing to stay an extra hour or else be a man down. That line at Guest Services is getting pretty long, let me head over and help clear the line. Damn, this is transactions is gonna take a while-- oh, and the cashier on register 11 is completely out of $1 bills (didn't request them, of course) and can't give the guest their change, and I'm still in the middle of doing a complicated return. Okay, return is done, now I can get the cashier their change-- OH, yes ma'am, the restrooms are right over there... 5 feet away... with a big sign. Alright, now the cashier has their change, and I can finally take a look at the break schedule and get caught up. Oh hey, the LOD just walked up and wants to take away a cashier to work on one of the two carts of reshop. It's not like it's busy and I'm already behind on breaks or anything. And now here's the TPS letting me know that a frequent coupon/return fraudster is in the building, so you gotta make sure that you are watching every single guest that goes through the front lanes so that they don't slip through. And guess what? It's been 5 hours since you've clocked in (haven't been able to take your 15, of course) and now you have to figure out who's going to cover for you so that you can take your meal before you go into non-compliance. Also, REDCARDSSS!!!!
Writing that out was enough to increase my blood pressure. I'm glad I'm out of it.
- Joined
- Jun 8, 2011
- Messages
- 34,060
One more thing, you may have to get carts from the parking lot too, because your cart attendant called off.
- Joined
- May 29, 2012
- Messages
- 7,385
Or you just don't get scheduled for one. But while you're getting carts, make sure you are speed weaving. Yes, you may be out in the lot, but you had better still have a pair of eyes on the lanes.
Yes! I've been GSA for about 2 weeks and this really helped a lot. Thanks!
Oh gosh, this can't be more real. My STL hates it when the GSTL is on a lane or behind the desk but when there are barley any cashiers and sales floor TM's and no hours on top of that, it's impossible not to step in.
- Status