Electronics was a disaster. A serious clusterf#&k.
First my store decided to open the doors ten minutes early...and only gave us a 5 minute warning. In Electronics was myself, my team lead, a fellow electronics TM, an entertainment TM, a GSTL and two cashiers. That's it. And then one of our cashiers was stolen by the floor. We had no ETLs and no AP over there for the entirety of my 9 hr shift. We also were not considered important enough to be given equipment of any kind aside from keys. No walkies and no PDAs. After an hour of being bewildered over what the prices of certain items were, or where things were located, my GSTL went to TSC and found 4 PDAs and 2 walkies just sitting up there.
We finally got another cashier about an hour into opening, so I was finally able to get off a register and help people in line/on the floor. Meanwhile, the cashier I had since opening was having a f$@king breakdown. She was freaking out on everyone and about everything. On top of everything else, I didn't need to hold this girl's hand through everything. I needed a strong, competent, cool cashier that could handle the stress. Instead, they gave me a second rate wackjob.
At this point, we still had no crowd control/AP, and my Electronics team lead was nowhere to be found. We had two lines, one going to Photo, where we had the iPads, laptops and 50 inch door buster tvs, and the other to the boat, where we had iPods, Nooks, Beats headphones, DSs, Vitas, and cameras. However, the lines to each met along the back tv wall, and, because of the lack of crowd control, guests had no idea which items were at which registers, and there was a lot of pushing, shoving and cutting. AP thought that strategically placing shippers would prevent this, but anyone could have told them that would fail miserably.
I checked on Photo at this point and found that none of them had gone to break, so I supported them and they took breaks in waves. Once they had all gone, I went back over to the Boat. A till utter chaos. The cashier that was freaking out was going full blown mental breakdown at this point. She stopped ringing up people and started telling that she hadn't had a break and needed to go. My ETL made an appearance at this point and just stood there like a freaking moron. I shoved her onto the register. Lol. She disappeared immediately after Mrs. Breakdown came back, never to be seen again.
But then our b*@&$h of an AP ETL graced us with presence. But instead of being useful or competent in any way, she freaked out because someone had handed out one of the Canon T3 bundles to a guest. She started yelling, so I told her I didn't give two about a camera, when we had tvs and game consoles on the floor. Then I told her to stop focusing on electronics, and instead do something about the craziness of the lines over there. She decided to just walk away instead. Wonderful.
Now guests were freaking out, because we had handed out tickets for the 50 inch tv, and on the ticket, it said that their hold on the tv expired after 2 hours. Apparently my STL, when asked about the expiration, told them that that was indeed the case, and that, even though these people had been waiting in line since opening, they weren't going to be guaranteed their tv. So I pretty much had to override him, and reassure my guests that they would get their tvs.
Oh, and our useless ETLs thought it would be wise to start moving product from their locations listed on the map. So guests were confused and pissed because they were being incorrectly directed.
My store was a ****ing disaster. Oh, and we missed sales by over $50,000. Yay.