K
Kartman
Guest
I run around like a maniac throwing shit around while singing "Can't touch this!"
So, I was in the Savannah, GA store (in Savannah Mall) this past weekend and I soooo coveted their SD! They sort their returns/go-backs directly into carts. Not at my store. We have bins we sort them into and then have to dump into carts. I would love that option to sort right into carts!
My husband had a similar issue at a different store, except he DID have his card, but it wouldn't scan. The cashier wouldn't accept it because she said "they're only good at the HOME store." He ended up asking for a manager, who told her she was wrong & said to punch in the number.I had a TM from another store come through my lane on Monday. She didn't have her discount card and I told her I couldn't type her numbers in. She asked for a manager. Really, broad? You know the policy! The GSTL actually knew her from working at a different store so she lucked out. She already had an attitude when she got into my line so I decided I wasn't going to be so nice to her.
My husband had a similar issue at a different store, except he DID have his card, but it wouldn't scan. The cashier wouldn't accept it because she said "they're only good at the HOME store." He ended up asking for a manager, who told her she was wrong & said to punch in the number.
She also tried to tell him "pharmacy is no longer Target, they're CVS..." Wrong again...Yeah, that was foolish of the cashier to think and say that. He had the card. Those things get messed up pretty quickly.
I only ever mention I work at Target if I have a VERY rude Cashier who refuses to help me. I always politely say "You know if you came to my store and you felt you were being charged the wrong price, I would have fixed it for you without so much as a second thought! and since it is only a 4 dollar difference that would not be a problem at all! "Just like most other people here... I silently judge their store and compare it to mine lol. I mostly just zone involuntarily if I'm over in softlines. I was checking out the mens tables once and I actually pulled out the folding board that's built into them and started folding the clothes as I put them back. It wasn't until a softlines team member from their store was staring at me dumbfounded that I realized what I was doing, she thought it was funny haha.
But typically I don't announce that I work at target or anything, I'll just present my discount card and if the cashier asks about my employment I'll tell them.
***We actually had one guest come in and she slammed an expired sign down on the service desk and demanded the sale price, along with the sale price of the second expired sign hidden behind it. She wanted both because they were both up (even though the second one wasn't visible at all..) She literally brought the whole sign-holder up. I let her know that in the future she could just ask a team member on the floor about it or let the team member up front know, rather than taking apart store fixtures. She informed me, very pompously, that she has been a "top performing cashier at a super target, TXXX, for my entire three months with the company and you should be thanking me for doing your poor store a favor." She then informed me that I should ask my GSTL about handling expired signs, and that somebody so young looking should respect their elder coworkers. Note: she was probably 30.
Oh, how the tables turned how white her face got when I responded with "I actually am the GSTL, and like I said, you can just bring up the price discrepancy with somebody on the sales floor or one of my cashiers; you can pull the sign down if you want, but I wouldn't recommend taking down the whole fixture, because there is regular signing behind the expired As Advertised. This is a four dollar price difference, and as a top performing cashier I'm sure you know that we empower you cashiers to follow best practice and make your own price changes for anything under twenty dollars. But it's really great that you're a top performing cashier! Your peers could really learn from your experience, since your store is red for conversion and cashier speed. I'm assuming you're individual conversion rate is over 3%, though, since you're a top performer?"
Edit: I did have a fun conversation with her GSTL, too. She conveniently called me to brainstorm ideas for Conversion (since we used to have a close partnership) about a week later and I conveniently mentioned her top performing team member. Hint: she apparently had a conversion rate of 0.4% and a speed score of 63%.
Moral of the story: be respectful to other stores wen you're in them
Have to admit, I was kind of a bitch the other day at the other store I work at. The SBTM was giving me a hard time about using a coupon with my TM discount. Fortunately, a newb was making my drink while we were having our "discussion," but it ended up with the LOD being called over & her being coached. She was also rude to the guest before me, who happened to still be sitting at a table and put her 2 cents in and recommended she "find another line of work." lol!