Bullseyerc
GSTL
- Joined
- Mar 31, 2016
- Messages
- 533
My previous store I would not vibe as much but now at my new store we are all about it.. -.-Vibe....within reason! >:/
My previous store I would not vibe as much but now at my new store we are all about it.. -.-Vibe....within reason! >:/
My previous store I would not vibe as much but now at my new store we are all about it.. -.-
The amount of items that get returned and sent to salvage blows my mind. Just dont understand the things that are clearly never opened and go to Salvage after a guest returns it.
It just goes against sales but I don’t think there’s a way to access that information through a mydevicewe're all about it whenever it comes up. But after a few days, we stop. Hey, isn't there a way to see how much we give out on returns? Not on the register, but on the My device? I'd love to know some real stats.
I am aware of that but then again I am all about the vibe at times and want to make it right for them.
They are new & work at the front end.They don't, she mentioned in another post
Sometimes POS will let you go past 90 days.this is where I’m at. I just accepted a return on an item that was older than 90 days because the guest seemed genuine and I recognized her as a frequent guest (not a frequent returner, though)
i think you can just read someone and determine whether or not they’re trying to screw you. it’s worth bending policy for a positive guest experience as long as the guest seems like they’re being upfront with you and honest.
Another exception is if they paid with cash and their receipt is clearly dated within 90 days but the barcode is completely damaged as is the VCD and receipt ID then I override the POS and issue a cash refund (that is if fraud isn’t suspected).
Had a woman once bring in a table claiming she purchased it three days ago at my store with cash. I wasn’t the tm doing the return, but I was at the service desk. The item was salvage, so not in our system, so she denied it. Lady got very mad and wanted her cash back of course. GSTL came over and upon further inspection saw that there was a salvage ticket half picked off, but still there enough to notice it, so we assumed she picked it up from goodwill.The Salvage items are bought for pennies on the $ to places like Goodwill. That way we atleast make some money on the items. But still a major waste.
It's not totally outside the realm of possibility she forgot she bought it at Goodwill.
Had a guy also try to return a vacuum in the early morning hours with his id and he reached his limit.. explained I could only exchange (this is when I recently got promoted to GSA) and he started going off at me and my guest service team member. STL and STL from another store who was visiting came over and basically told him to GTFO. My STL explained that I was in the right and he should listen to me as I was following policy. What was funny is the “guest” said they always return merchandise like this without an arguments at the *insert target store* and the STL who was visiting happened to be the STL at THAT TARGET STORE and said: “Well that’s funny because I am actually the Store Team Leader or Store Manager at that store and now that I am aware of this I will definitely have a stern talking with my leadership on how to stop these instances of returns.” He completely shut down and looked at the STL with fury and left.