Turns out the "too many bins" problem is solved by "send them back," according to MySupport.
@Backroomgirl At my store the flow TL has her own chargeback cart for anything that the flow team breaks and she does it at the end of her shift.
I have another question for you guys. Today I had to do a recall for some stuff in pharmacy and a few of the items came up as "Special handling" when I was adjusting the count in the PDA. Do I do anything differently for those? Also, our other receiver had some pill bottles in receiving that came up on the recall and they have little receipts taped to them that say something along the lines of
please keep this with the product. Does that have anything to do with special handling? Kind of a silly question. :I Thanks.
Special handling can mean several different things. Sometimes the MIR paperwork or a followup Redwire will specify what you need to do. Other times you gotta dig the info up on Workbench, like how we're supposed to ship products containing lithium-ion batteries, or when to use ORM-D stickers. I think for that recall, the affected product just got tracked to an ESIM bin?
Those receipts are from guest services, they're just to make sure nobody does anything with the product until you get your hands on it. I toss them soon as I have the info I need printed off and am doing what I need to.
Ok, I'm slowly making improvements to my disaster area. I am just curious on other peoples opinions on what things are receivers responsibilities. If I'm being unreasonable I want to be told.
All stores are different. I'm responsible for all the defective in the backroom. EVERY SINGLE THING FLOW TEAM BREAKS, LEAVES BEHIND AND DUMPS. Do you guys get any help with defective?
At my store Guest Services takes care of any defectives/ESIM from returns. In theory they also handle defectives found on the salesfloor and brought up there but they end up on my desk more often than I'd like. Backroom takes care of their own defectives; they've got a big Sterilite tub on one end and every now and then a TM processes it out. Exception being any ESIM that's busted or found like that while I'm there, then they bring it to me, so it can get taken care of. I take care of flow's defectives tub, which I don't mind. Mostly. Its a neverending battle of "seriously guys, don't put chemicals in the pet food box. Bag your shit, etc." Though I'm starting to wonder if non-flow uses it when I'm not there, too.
I've had some "help" with ESIM before, by which I mean my ETL took the pile I hadn't gotten to yet of "maybe it's defective maybe it's not," and gave it to the "defect it all, let God sort it out" GS team. So I still had to go through it and see which detergent bottles were actually leaking and not just dirty, what cat litter could be taped up and donated (hint: all of it), etc.
There's a "core roles" page on Workbench for receiving but they worded it vague enough you could argue over what it really covers. This is what I'm running with though with varying levels of success:
- Work with vendors, both in making sure checking in and credits go as they should, they clean up, etc.
- Process MIRs as they need to be done, i.e. QA ones ASAP
- Keep up on Redwire messages in the areas you need to. For me this is just the Reverse Logistics category, with occasionally checking LOD or salesfloor for any recalls that don't get put under RevLog.
- Make sure ESIM is being processed and handled properly and that other teams know what they're supposed to do.
- Load sweeps and fill out the paperwork
- Other stuff I'm forgetting right now. But related to the above.
There's stuff I do tangentially that I don't mind helping with but I am not going to let myself be the only one responsible for. Making a fresh bale in the morning. Organizing/cleaning up the line at the end of the day. Making sure supplies are being ordered. That last one's a big peeve of mine right now; pretty sure we're out of bags right now and somebody's going to give me shit about it. Those are things that
when I have the time I don't mind giving a hand with but if you rely on me to handle those every time, too bad.
tl;dr: With receiving, you're going to end up taking on extra things as you go, but you have to make sure that a) its not more than you can handle and b) other people aren't shirking their workload by handing it off to you. And sooner or later some of those side things you can stop doing or get someone else to work on also. Which means having your bosses' support and understanding what your priorities are. Or something. I'm starting to feel like this got rambly.
. Perhaps they could get piled in a tub and wheeled to wherever POG is working?
