zoned2deep
Market TM
- Joined
- Mar 1, 2015
- Messages
- 107
i have a question for all you market team members: since we started E2E are you guys still responsible for answering back up calls?
at my store we were basically exempt from answering back up calls because we're always busy or we always have time sensitive product out on the floor. there's exceptions like when they desperately need it, but even still we rarely go back up.
I avoid backing up, I avoid call buttons for other areas -- I basically avoid everything else as much as humanly possible. I still end up having to back up, usually once per shift, but I just feel like at the point where I'm pulling grocery CAFs people can't expect me to be responding to other crap all the time. We are definitely not exempt at my store, though.