The Denton FDC can't load a truck that makes sense from a store perspective to save their life. My store is consistently loaded as the first stop with two other supers on board. We routinely have to off load 15-20 pallets in addition to ours every truck day. Instead of loading chilled:frozen:chilled they tend to load all frozen in the nose of the truck and then all cooler after that. Ugh. I shouldn't have to unload two other super Ts' cool pallets just to get to my one or two frozen pallets. Every single time.
Then there's times they do segregate the trailer chilled:frozen:chilled, but then we have produce in the tail, frozen in the middle, and dairy in the nose...so now I still have to unload 2/3 of a full truck. I just hope the other stops realize that their pallets have been sitting out of temp for nearly an hour or more most days. And that's just in my store.
And then produce stacked with meat (which has poultry on top of other stuff half the time), no separation for organics half the time, dry and cool produce stacked on the same pallets all mixed up with dairy, bananas that routinely come in gray which is a sign of being kept too cold at some point, heavy stuff (cantaloupes, milk, watermelons) stacked on top of fragile stuff (eggs, mushrooms, other fruit). The list goes on and on.
We send feedback forms for every single trailer. They never get better.
Also, many of the barcodes for frozen casepacks do not scan.