I feel all of your pain.
I'm a recent promotion to PA (Promoted within my 90 days to boot. Hardlines for a month, Grocery for a month, PA for a month now), and it's driving me absolutely crazy.
My store is on a razors edge from being one of the top dogs in sales for our district. We're green YTD in every department...except Grocery, where we're down a few points YTD, though up MTD. We're supposed to have two PAs, plus our CTL, and yet here I am as the only PA under our CTL, with three team members technically under me that are essentially full time positions. Our HR insists on writing our schedules, and failing miserably to ensure that neither the CTL or I are working turnarounds or scheduled for more than couple hours of us both working together in Pfresh. My CTL is absolutely amazing, but he's just as harried and haggard as I am, especially with the time of year it is, and with how much work we're having to pick up because of the lethal combination of incompetent vendors, ineffective and tuned out ETL-Hardline and outright hostile ETL-Guest Service, FA, SBK and Flow team leads that get on us about what we need to ensure that our workstation runs smoothly (I'm looking at you, ETL-Guest Service. To hell with you for allowing your FA people to order 3 times as much product as they need and then complaining to us when we moved all of it out of 01F and 01C because it was taking up space we needed to stage seasonal dairy and turkeys. Half of it was boxes of...boxes that could have been staged in the damn FA backroom in a corner!)
Our qmos is consistently amazing, but that's mostly because we tend to order very conservatively, because we haven't been able to get through to the ETL-Logistics and the Flow Team Lead that just because it's on the pallet three times a week (I hate that we're M/W/F with no weekend schedule) doesn't mean it can be pushed out, and that just because there's a hole on the floor next to it doesn't mean you need to fill it with a different product (very, VERY huge annoyance for both my CTL and myself), mostly because with us having to do backroom SDA because morning backroom refuses to do it, along with our SDA, basic open procedures, waking bananas, etc. means we have absolutely NO time at all to run EXFs and manual pulls before our truck drops.
Not to mention the fact that we have to deal with major cuts on every truck, having to fight for a PDA on order days and then justify why we need a PDA until at least 10AM to the Backroom TL, a non-salesfloor team member suddenly being transferred onto us for SF training and PFresh training, a brand new TM that's super driven but utterly incompetent and, oh, the fact that I'm not even fully trained. My CTL may or may not (no admission here) have forced through several LPs and Certs for me because we simply didn't have time for me to actually get it done with both of his PAs quitting on the same day.
I was never trained on how to properly stack a metro, I don't know how to clean a single thing and I have to force our HR to schedule me at times with our CTL so I can have him explain how I actually do something, since none of our ETLs know the slightest thing about PFresh, besides the fact that grocery drives over a quarter of sales.
I'm so very tired of being expected to know every single facet of how to run PFresh, though I appreciate my CTL because he's behind me 100% of the way and is really happy with everything I've done so far, and the fact that Steritech didn't ding our workcenter at all aside from a couple noncrits and that District and Regional both think our PFresh is one of the best they've checked. And, in all honesty, I think I'm underpaid (south of $9/h) for the work expected of me (PFresh runs it's own Stand Alone Researches, has to fill the water wall because flow/backroom won't, Ordering, Cleaning procedures [Though, like I said, I haven't clue one on how to do pretty much any of the cleaning procedures aside from, "Grab the sterilizer and wipe down any shelf in milk that only has a couple things on it and is dirty], and everything else.)
That went on much longer than I thought. I'm just so very tired of the grind. I love the work, just wish the soul shattering grind would ease up a bit so I can actually learn everything I need to know to be an effective PA.
