Is your store still price matching?

[JustTapNotNow]

It’s become the norm that guests come in and ask for a price match by scanning through the Walmart and amazon app or having a TM do it through the zebra for Target.com prices. I know we don’t offer the price match and guest service is priority but my stores leadership/AP is doubling down on not price matching and we are getting a lot of backlash from guests - is this happening in other stores?

 

[happygoth]

It’s become the norm that guests come in and ask for a price match by scanning through the Walmart and amazon app or having a TM do it through the zebra for Target.com prices. I know we don’t offer the price match and guest service is priority but my stores leadership/AP is doubling down on not price matching and we are getting a lot of backlash from guests - is this happening in other stores?

We don't price match anymore?

 

[FlowTeamChick]

Hmm, interesting. I'm not at GS so completely unaware of any changes or controversy. But, I wouldn't be surprised at this development. With the chaos already swirling in reaction to tariffs (and the postponed ones for Canada and Mexico), it seems like importers, wholesalers, and retailers would all be struggling to keep up with what current prices are and if to raise prices in response to all that, let alone keep up with what others are doing. So a price-match suspension might make sense until things settle down. If they settle at all over the next few years, which seems doubtful at this point.

 

[HInbound]

We haven't matched at our store in several months at least. People will get used to it if your store is new to it.

 

[happygoth]

So I'm guessing that's a yes to my question?

 

[SigningLady]

Directly from the source:

Article Detail Page

@happygoth According to Target, Target still does price match. I have not seen any communication on WorkBench stating otherwise. Sounds like OP's store is making up their own rules.

 

[SallyHoover]

I haven't price matched in a while. It looks like only Target.com, Walmart and Amazon (non marketplace items) only. I used to match to ulta.com and a few others.

 

[averyc]

The official policy hasn't changed lately. We just price match Target, Target.com, Walmart.com and Amazon.com. Can't be sold by a third party.

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