Sales Floor Let's meet in the Middle; an Electronics/Tech thread

I would LOVE not having to set up the new releases of Entertainment every week. We only really run Entertainment if it's pulls, new releases, and maybe to zone it if there's nothing left. We only have an actual Entertainment person scheduled on Revision dates.
 
Psyfire said:
I would LOVE not having to set up the new releases of Entertainment every week. We only really run Entertainment if it's pulls, new releases, and maybe to zone it if there's nothing left. We only have an actual Entertainment person scheduled on Revision dates.
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I don’t usually mind entertainment new releases cause it means an hour of peace and quiet on the floor without any guests.
 
sprez said:
So now consumer is letting guests schedule appointments with our “mobile specialists” at our store...where we don’t even do phone activations at all. Had one show me the email from consumer with an appointment time and everything.
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Might want to escalate that if the store truly doesn't have a mobile POA. However, if you guys so much as have an electronics plus mobile role and a POA system somewhere, they're supposed to be using it for Consumer since they have a contract with Spot for activations and support.
 
tholmes said:
Might want to escalate that if the store truly doesn't have a mobile POA. However, if you guys so much as have an electronics plus mobile role and a POA system somewhere, they're supposed to be using it for Consumer since they have a contract with Spot for activations and support.
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We definitely don’t have a mobile POA or plus mobile role. Consumer routinely sends guests to our store for free SIM cards, sim swaps, tech support, you name it. It’s really annoying but I guarantee you no leader would put in the effort to get consumer to stop. If the guest is really persistent, I’ve resorted to just letting the guest use the phone at the boat to call consumer and have them activate their stuff.
 
sprez said:
So now consumer is letting guests schedule appointments with our “mobile specialists” at our store...where we don’t even do phone activations at all. Had one show me the email from consumer with an appointment time and everything.
Click to expand...
This is the most aggravating thing for me. We do our own phone activations but hate it. Takes an hour to help an old man figure out a phone for a very small sale. When we coulda sold a few iPads or tvs in that time. Then when consumer cellular schedules appts when our tech is on lunch. So stupid!!! We refuse to train more to activate phones because we don’t want everyone doing that and nothing else getting sold. So the old people get pissed and we don’t care. Lol. I’m 52 so I can refer to them as old.
 
Holy shit thats gonna be an issue at my store. We dont do mobile activations and the nearest store that does is 45 minutes away in a diffetent state. One hour away away in a new state. We still get those elderly guests insisting that we help them but since we are definitely not a mobile store anymore my new team lead says no.
 
Activating phones has been killing me, lately, with how slow our mobile POA has been and how often I'm spent spent on hold ( an hour! ) with Consumer Cellular. With another guest, I had to bear the brunt of "Consumer Cellular told me a different price over the phone." And this was after his AARP discount had been applied. TLDR I don't mind activating phones, but it really stinks when I'm doing electronics and all that entails and all of ZD3 while three guests hover in line and the only person on-call to answer back-up is the LOD and grocery. Love ye old skeleton crew ...
 
michiebanjo said:
Activating phones has been killing me, lately, with how slow our mobile POA has been and how often I'm spent spent on hold ( an hour! ) with Consumer Cellular. With another guest, I had to bear the brunt of "Consumer Cellular told me a different price over the phone." And this was after his AARP discount had been applied. TLDR I don't mind activating phones, but it really stinks when I'm doing electronics and all that entails and all of ZD3 while three guests hover in line and the only person on-call to answer back-up is the LOD and grocery. Love ye old skeleton crew ...
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Style team should be backing you up.
 
so i dug around for some tea about the etl specialty

he was indeed fired, but no one is willing to spill it

the few drops i got were from ap and some leads confirming he was fired and the etl ge saying it was really bad

whatever he was fired for was bad enough that he was fired mid vacation. he was on a 2 week vacation and was fired 1 week into his vacation. his office is already cleaned out as well.

we are all thirsty for this tea

in the meantime, does anyone know whos the "lead" while theres no etl?
 
Kaitii said:
so i dug around for some tea about the etl specialty

he was indeed fired, but no one is willing to spill it

the few drops i got were from ap and some leads confirming he was fired and the etl ge saying it was really bad

whatever he was fired for was bad enough that he was fired mid vacation. he was on a 2 week vacation and was fired 1 week into his vacation. his office is already cleaned out as well.

we are all thirsty for this tea

in the meantime, does anyone know whos the "lead" while theres no etl?
Click to expand...

It happened on vacation? My first guess is embezzlement of some kind
 
where can i find the workbench article that says elec doesnt own entertainment? or a pic if someone has it

closing tl is challenging me to prove elec doesnt own entertainment
 
Kaitii said:
where can i find the workbench article that says elec doesnt own entertainment? or a pic if someone has it

closing tl is challenging me to prove elec doesnt own entertainment
Click to expand...
It should be in the Modernization rollout guide or the electronics page that talks about the department "vision" if I remember correctly.
If you can't find it under the electronics section of workbench, just do a search for "electronics modernization" or similar and it should come up if it still exists.
 
tholmes said:
It should be in the Modernization rollout guide or the electronics page that talks about the department "vision" if I remember correctly.
If you can't find it under the electronics section of workbench, just do a search for "electronics modernization" or similar and it should come up if it still exists.
Click to expand...
Also in every addendum Entertainment is under GM
 

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