RandomTeamMember
The Request Has Been Cleared
- Joined
- Jan 15, 2018
- Messages
- 161
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Last edited:
Are you suppose to have that knowledge?So I had my LOD today asked me to "recommend" her a shampoo and conditioner for her hair type and I KNOW it was a test. But I got so nervous I started stumbling over my word and felt like I acted I didn't know what I was talking about even tho I do. I just got really nervous when she put me on the spot and now I felt like I left a bad impression. (I've only been working here for a month and a half) Will she do anything because of that? Is there anything I should do?
Are you suppose to have that knowledge?
What shampoo do you use now?
What do you like or hate about it?
What do you want out of a shampoo?
What price range would you like to stay in?
Let the guest smell them.
Try to see if it's on cartwheel.
Recommend conditioner and styling products.
Ask if they need a new brush or hair accessories.
Offer 5% with the RC.
Thank the guest for stopping in and let them know if they like the shampoo the next time they are in
Make sure to say your name and tell them about the survey on the receipt.
Boom...
Mic drop.
What shampoo do you use now?
What do you like or hate about it?
What do you want out of a shampoo?
What price range would you like to stay in?
Let the guest smell them.
Try to see if it's on cartwheel.
Recommend conditioner and styling products.
Ask if they need a new brush or hair accessories.
Offer 5% with the RC.
Thank the guest for stopping in and let them know if they like the shampoo the next time they are in
Make sure to say your name and tell them about the survey on the receipt.
Boom...
Mic drop.
Amazing list!
My only concern/hesitation is do we really expect our beauty TMs to be that informed about the hundreds of shampoos that we carry? That is alot to expect for .50 more an hour.