If a customer buys a certain dollar amount of gift cards, does a manager have to approve the transaction? I'm only asking because my grandmother sadly got scammed by someone phone and actually went to a Target store and bought about $4000 dollars worth of the Visa prepaid gift cards. The person on the phone apparently scammed her by saying that they were the FBI and had one of her grandchildren in jail and the bail was $4000 dollars. She made the big mistake by saying my brother's name on the phone so the scammer went with it and used that information to scam her. They called the cops and my brother went over to calm them down since he was never in jail and the cops said my brother and grandma weren't at fault. Now shitty Capital One is saying that both my grandma and my brother are responsible for this. My grandma is like 76 years old and has a pace maker. She had no idea that scams like this exist. If you really think about it, the scammer could have caused physical harm to my grandmother by getting her heart racing and causing her to have a heart attack since she has a pacemaker.
I know that my grandma should have known better but in a way, shouldn't the cashier that let my grandma buy $4000 dollars worth of gift cards informed a manager of the big purchase?
I would think that large purchases of gift cards would send red flags to AP and the ETL and STL. I would also think that the cash register wouldn't even allow the transaction to go through without an ETL's approval.
I told my brother and grandma that if Capital One gives them more shit that they need to go to FOX 4 in Dallas and bitch about it. I'm pretty sure people would be on the side of a 76 year old grandma with a pacemaker than shitty Capital One.
With all of that being said, I felt really bad for my grandma. She was taken advantage of and embarrassed simply because she was naïve and thought she was doing the right thing.
I'm hoping that the thing dies down because my grandmother's brother passed away last month and now both of her 2 siblings are passed away since her sister passed away a long time ago. She doesn't need more stress and drama.