I was so happy when I heard we would be taking over movies again, our rep was terrible and I think they only sent stuff back a handful of times in total. After this batch of returns, I think it will be much easier going forward. From what our entertainment person said, the next reset for movies is going to make it extremely small.
The only time you will get salesfloor locations is when IR is a recall item. We don't have to try find movies or books on the floor only want is in the back and located. I'm having the same issue with the item not being in the waco box. I am the only one pulling all of these returns. I just scan everything that is in the waco then hitting all items scan. I've made the dbo aware of the issue.
The only time you should go to the sales floor to find items are for recalls. In the past the system used to direct you to the floor to get items, but they removed that a few years ago. I hate that they pulled this function away for certain things (journals/day planners and non book/cd/movie items because then we just get stuck with them) Just focus on getting what is backstocked, typically when it comes to movie and book IRs, the same items will keep on dropping in until they get sent out. This isn't always the case, but I've notice books/movies drop in multiple weeks in a row. There is a point where it will stopping dropping in, but chances are if you miss it one week, it will go back into a batch in a week or two.
