The new system sucks. Whoever is making this needs to fix it up. Clearly you guys don’t work in the stores so you guys don’t understand what the system really needs. First you need to fix it’s speed. This system is so slow it’s impressive honestly. It shouldn’t take 2 minutes just to load the basic scan page. It also shouldn’t take 2 minutes to close a register. I don’t know how you guys managed to make the system so slow but it’s terrible. Make it so if the register has a check lane number then it automatically loads the checkout app instead of going to the Home Screen. If an item is scanned like strawberries or raspberries it should never ask how many there are. Waste of time clicking 1 ever single time. Make it so banking is part of the checkout, service desk, and Starbucks app. What I mean by this is make it so you can request money and add money in those apps. You can keep the banking app for more in depth money things. Add a “close register” button to the main login screen. Make it so you don’t have to wait in between scanning items with the hand scanner. Add the keyboard back. Make it so you can use the system without the touch screen. Add a setting or something that allows you to use the keyboard instead of the touchscreen or both. It’s 2x faster using the keyboard. Once the funds get changed add a screen that says the register is closed so people know not to use it. This new system should be exactly like the old system just a different UI and a different format. The old system might be messy but in my opinion it’s 100x better then this new one. So much needs to get fixed. Make it so you can remove target circle once it’s added. Please stop adding this system to all the registers. Just because it’s functional doesn’t mean it should be used. Also make it so different team members have different statuses on the register.Service desk and managers should get access to everything like they did with the old system and regular cashiers should be a bit more restricted. Obviously cashiers that have worked for a while should also get that advanced status. Too many problems are going to happen because a team member did something on accident. Cashiers don’t have my devices or walkies so they can’t check price matches. There should also be a way for cashiers to request items. For example if the cashier hit help and pressed item needed then a search bar would come up for the cashier to search the item. Then once they find the item and request it all the team members will get a notification on there mydevice saying that this register needs the item and it keeps requesting until someone says they will grab it for them.
Problem idea: There should also be a admin app that can reload other registers and do everything that the csc can do. Every register should also have like a support section that explains how to fix every problem. Too many problems can only be fixed by calling the csc and having someone come out. There should be a smart guide that has all the problems and explains how to fix all the problems. The help system could be used to fix other registers. It’s not hard to switch a motherboard or hard drive if there are detailed instructions. Stores should also have all the parts of a register in case something breaks. Team members could go to the help guide to see how to fix the problem then see how to do each step.
Slow scanning fix: Lift up the scale from the handle on the back and unplug the far left cord which is the power cord and plug it back in. After a minute of the scale starting back up it will be back on and will scan fast again.
Problem idea: There should also be a admin app that can reload other registers and do everything that the csc can do. Every register should also have like a support section that explains how to fix every problem. Too many problems can only be fixed by calling the csc and having someone come out. There should be a smart guide that has all the problems and explains how to fix all the problems. The help system could be used to fix other registers. It’s not hard to switch a motherboard or hard drive if there are detailed instructions. Stores should also have all the parts of a register in case something breaks. Team members could go to the help guide to see how to fix the problem then see how to do each step.
Slow scanning fix: Lift up the scale from the handle on the back and unplug the far left cord which is the power cord and plug it back in. After a minute of the scale starting back up it will be back on and will scan fast again.
