Newer to closing TL role, what made you successful in this role?

[wasntme]

Hey all, new here. Newer to my role (under 6 months.) Just curious, if you've also been in role, what made you successful or even just made your days easier? I learn more everyday, but some days are freakin rough. Any advice is welcome. 😊

 

[Captain Orca]

Welcome! Lots of good info on this forum.

 

[Puckpsyd]

Did you work for Target before being the Closing TL? I would say what made me successful in that role was really be outgoing with everyone. Really taking the time to get to know EVERYONE in every work-center and saying "hi" all the time. That way when you are checking in, it won't seem out of place, if maybe the reason you're checking in is because their work output is lacking or they're being otherwise derelict.

Build strong partnerships with your peers. Listen to what challenges they have so you can help support them. Be really communicative with your management to let them know what you're seeing at night, and what challenges you're facing so that you can proactively tackle problems. Don't give them an opportunity to see bad closes, and blame them on you. Instead, they should see that you had a night with challenges, but these were the actions you took to mitigate and fix them.

If you have any other specific questions, feel free to ask.

 

[employee 626]

Secure the money and building, make sure no one is locked in and send the email

 

[wasntme]

Secure the money and building, make sure no one is locked in and send the email

At our store we leave notes in mpm, instead of email. But everything else is solid. 👍 The team lead proceeding me locked people in the building three different times, I learned from his mistakes on that.

 

[wasntme]

Did you work for Target before being the Closing TL? I would say what made me successful in that role was really be outgoing with everyone. Really taking the time to get to know EVERYONE in every work-center and saying "hi" all the time. That way when you are checking in, it won't seem out of place, if maybe the reason you're checking in is because their work output is lacking or they're being otherwise derelict.

Build strong partnerships with your peers. Listen to what challenges they have so you can help support them. Be really communicative with your management to let them know what you're seeing at night, and what challenges you're facing so that you can proactively tackle problems. Don't give them an opportunity to see bad closes, and blame them on you. Instead, they should see that you had a night with challenges, but these were the actions you took to mitigate and fix them.

If you have any other specific questions, feel free to ask.

Yes, i've worked for target for almost six years now, previously in fulfillment.

 

[pogfrog]

Make sure you don’t blow off your front end when on occasion registers get backed up and you’re the Leader to send up help. Guest WILL ask for your name and that survey at the bottom of the receipt will make it into Corp and Store emails. Especially if you’re still getting a handle on timing the start of closing zoning, or sign takedown etc..you ll end up looking like you can’t manage at all. If you let the front end drown in the beginning they ll hammer you with calls for back up all night!! If you make them feel like part of the team , by hopping on yourself even when you SEE they re overwhelmed …that 5 minutes off the floor will pay off in the future cause they ll trust you’re there for the WHOLE store and they will have your back.