- Joined
- Jun 28, 2013
- Messages
- 1,682
Long time former TM (15 years) turned guest and I just had a baffling experience. For context: the majority of my time at Target was spent working the front end in various roles including GSA later GSTL. I purchased a video game last night that had a manufacturer defect on the disc, so this morning I bring my receipt and the product for an exchange. I even helpfully called earlier and had the electronics team member bring a copy of that game to the service desk. When I tell the team member what I'd like to do they say "we don't do exchanges any more." From the place I was standing I could see no less than six signs that all had the word exchange on it including 3 of which specifically mentioned opened video games. Having done for this so long I was confused when they said they could return the opened and used game and allow me to repurchase a new copy. This blows my mind because it's worse for both the guest and Target any form of media could be ripped or copied and they were basically telling me I could just return it for my money back. All I wanted was a simple exchange of the same exact item because mine was defective and it turned in a much lengthier process for no reason. I did eventually leave with a new still sealed copy of the game, but I am at a loss for words as to how insane this is.
Is this a company wide policy or did I just run into a team member who is misinformed?
Is this a company wide policy or did I just run into a team member who is misinformed?