- Joined
- Jun 11, 2011
- Messages
- 924
Since January we are getting so many items that are not on file. It's stuff coming right off the trucks. It's not in original case. It could've been repack items. Of course everyone thinks I can take care of it. When I scan I select report issue and answer the questions. It may take escalating issue to finally get it resolved. This week and last I've had 5 different items brought to me and I can't submit when I "report issue." So I try going through My Chat/Product issue/Item not on file to only be told the dept number is not correct! I've asked people higher up than me and they say just donate it. But we must've been charged for it some way some how it will be a financial shortage. Is anyone else having this problem?