Pausing drive-up due to bad weather

[BullseyeBabe]

I’m sure that I saw something about pausing drive-up and keeping the FOS attendant inside, “even when you hear thunder in the distance.” Does anyone know exactly where this policy is? I just want to make sure that I’m following best practice. I just can’t find that exact direction, but I know that I saw it somewhere.

 

[Captain Orca]

I've never been through a drive through or drive up, any kind, ever. I'm not lazy. Can't comment but for the employees safety in bad weather if I as a manager had any say in it, I would halt it temporarily.

 

[redeye58]

We had to halt drive up after a series of bad storms recently.
Our GSTL uses the 'Better to ask forgiveness than ask permission' when there's thunder & lightning raging.

 

[buliSBI]

I would assume it follow the same as for Cart Attendants.

Torrential down pours, heavy lightnining, tornado warnings.

I have seen carts do 30mph in bad storms across the parking lot.

 

[FlowTeamChick]

I think whoever makes these decisions at my store must check a weather app, maybe on their own phone? Or their computer? Seems like I remember hearing over the walkie something like, "The 'dangerous storm warning' has been extended for another 30 minutes so drive-up is still on pause."

 

[bymoonlight]

Our location pauses it when we see lightning nearby/overhead, not for thunder. We do have a team member who has a watch that tells when a lightning strike is within 3 miles and will close drive up at that point as well as anything within 3 miles is too close for comfort. Torrential rain will also have it closing down. Our store director trusts us to not abuse the system, fortunately

 

[Rarejem]

We cover the signs in the parking lot, but don't pause the app. I wish we paused it because guests get reaaaalllyyy cranky when they've come out in a storm only to find that drive up is closed. Sure, they can come inside to pick up their order, but that's where the cranky gets louder.

 

[redeye58]

Sure, they can come inside to pick up their order, but that's where the cranky gets louder.

The irony lost when they bitch about getting wet having to come in when drive up TMs are getting drenched making repeated runs.

 

[Captain Orca]

Customers don't give a crap about store employees. Karens especially, the ones with the Range Rovers etc. Sure, leave your shopping cart in the middle of the parking lot, bitch. 20 mph gust, cart slams into your Hyundai?

 

[OneGoodEar]

It's fun to see a 50 mph gust push a cart across the parking lot.