Amanda Cantwell
Service Advocate
- Joined
- Mar 27, 2017
- Messages
- 6,586
One time after a guest came to me and told me our “sister” store told them we would match their clearence price (I believed the guest that they had told them, bc that store has always been a yes desk) and they yelled at me when I told them we couldn’t, I lost it and called the store and let some random poor GSTM have it. It’s one of my biggest regrets at work, I should have waited till I calmed down then told my ETL or at least talked to a GSTL at that store, not just roasted some poor ™. I wish I could apologize to them, and tbh I should have been coached. I didn’t say anything bad, but I handled it poorly.so why dont we just call the store these come from and be like which one of ya'll hecked up
the ones in my store are coming from a store less than 10 miles away
like its printed on actual target receipt paper someone there had to have done it
so TTOTM: sorry for ranting to you (not even telling you I was a fellow ™ until halfway through bc I forgot bc I was so mad) and not telling your GSTL instead and letting them roast you (or whoever told a guest we would break policy for them)
(mind you, this was not just like $5, IIRC this was multiple items and added up to a lot of money)